Delivery methods

Odoo eCommerce allows you to configure various delivery methods, enabling customers to choose their preferred option at checkout. These methods include integrations with external providers as well as custom options such as flat-rate shipping, free shipping, or in-store pickup.

Integrare furnizor extern

You can integrate with third-party shipping carriers, such as FedEx, UPS, or DHL to streamline shipping operations. Connecting with an external provider allows to generate tracking labels automatically and to offer customers several delivery options at checkout.

To enable a third-party delivery provider:

  1. Accesați Site web ‣ Configurare ‣ Setări.

  2. Scroll to the eCommerce section.

  3. Under Configure Delivery Methods, click Find a Delivery Provider.

  4. On the New Providers page, click the Delivery methods button of an already-installed provider to access the delivery method’s form, or Install a new provider.

  5. Configure the delivery method.

Notă

The shipping price, including the Margin on rate or Additional margin configured on the delivery method (if applicable), is displayed when selecting the provider during checkout.

Sfat

It is also possible to connect your e-commerce to shipping aggregators, such as Sendcloud or Envia.com, or to fulfillment platforms like Gelato.

Metodă de livrare personalizată

Metodele de livrare personalizate trebuie create, de exemplu:

To create a custom delivery method, go to Website ‣ Configuration ‣ Delivery Methods, click New, and configure it.

Sfat

Upon configuring a delivery method, you can:

  • Restricționați-o pentru un anumit website selectându-l în câmpul Website.

  • Folosiți fila Disponibilitate pentru a defini condiții pentru metoda de livrare, în funcție de conținutul sau destinația comenzii.

  • Enable the Cash on Delivery option so customers can pay when their order is delivered.

  • Add a Tracking Link to allow customer to track their order via the customer portal.

Click & Collect

To allow customers to reserve products online and collect them in-store, follow these steps:

  1. Accesați Site web ‣ Configurare ‣ Setări.

  2. Scroll to the eCommerce section, enable Click & Collect, and Save.

  3. Click Configure Pickup Locations to configure the delivery method, if needed, and ensure the Provider field is set to Pick up in store.

  4. În fila Magazine, apăsați Adaugă o linie și selectați depozitul(ele) de unde clienții pot ridica comenzile.

  5. Once the setup is complete, click the Unpublished button to change the status to Published and make the delivery method available to customers.

Notă

  • When the product is in stock, a location selector is displayed on the product page and the Address checkout page. Customers cannot select a pick-up location if the product is out of stock at that location, unless the Continue selling option for out-of-stock products is enabled.

  • Dacă opțiunea Afișează cantitatea disponibilă este activată pentru un produs, clienții pot vedea cantitatea disponibilă pentru fiecare depozit în selectorul de locație de pe pagina produsului.

  • Fiecare depozit trebuie să aibă o adresă completă pentru ca locația să fie afișată corect clienților. Adresele incomplete împiedică afișarea depozitului.

  • In a multi-company environment, the company assigned to the warehouse must match the company assigned to the website on which the delivery method is used. If the companies differ, the pickup location cannot be selected.

  • The Click & Collect option is not available for services.

  • By default, the Pay on Site payment method is enabled and published when the Click & Collect feature is activated.