Delivery methods

Odoo eCommerce allows you to configure various delivery methods, enabling customers to choose their preferred option at checkout. These methods include integrations with external providers as well as custom options such as flat-rate shipping, free shipping, or in-store pickup.

Integração de provedores externos

You can integrate with third-party shipping carriers, such as FedEx, UPS, or DHL to streamline shipping operations. Connecting with an external provider allows to generate tracking labels automatically and to offer customers several delivery options at checkout.

To enable a third-party delivery provider:

  1. Acesse Site ‣ Configuração ‣ Definições.

  2. Scroll to the eCommerce section.

  3. Under Configure Delivery Methods, click Find a Delivery Provider.

  4. On the New Providers page, click the Delivery methods button of an already-installed provider to access the delivery method’s form, or Install a new provider.

  5. Configure the delivery method.

Nota

The shipping price, including the Margin on rate or Additional margin configured on the delivery method (if applicable), is displayed when selecting the provider during checkout.

Dica

It is also possible to connect your e-commerce to shipping aggregators, such as Sendcloud or Envia.com, or to fulfillment platforms like Gelato.

Método de entrega personalizado

Devem ser criados métodos de entrega personalizados, por exemplo:

To create a custom delivery method, go to Website ‣ Configuration ‣ Delivery Methods, click New, and configure it.

Dica

Upon configuring a delivery method, you can:

  • Restrinja a um site específico, selecionando-o no campo Site.

  • Use a aba Disponibilidade para definir condições para o método de entrega com base no conteúdo ou no destino do pedido.

  • Enable the Cash on Delivery option so customers can pay when their order is delivered.

  • Add a Tracking Link to allow customer to track their order via the customer portal.

Clicar e recolher

To allow customers to reserve products online and collect them in-store, follow these steps:

  1. Acesse Site ‣ Configuração ‣ Definições.

  2. Scroll to the eCommerce section, enable Click & Collect, and Save.

  3. Click Configure Pickup Locations to configure the delivery method, if needed, and ensure the Provider field is set to Pick up in store.

  4. Na aba Lojas, clique em Adicionar uma linha e selecione o(s) depósito(s) onde os clientes podem retirar seus pedidos.

  5. Once the setup is complete, click the Unpublished button to change the status to Published and make the delivery method available to customers.

Nota

  • When the product is in stock, a location selector is displayed on the product page and the Address checkout page. Customers cannot select a pick-up location if the product is out of stock at that location, unless the Continue selling option for out-of-stock products is enabled.

  • Se a opção Mostrar quantidade disponível estiver ativada para um produto, os clientes poderão visualizar a quantidade de estoque disponível em cada armazém no seletor de local na página do produto.

  • Cada armazém deve ter um endereço completo para garantir que sua localização seja exibida com precisão aos clientes. Endereços incompletos impedem que o armazém seja exibido.

  • In a multi-company environment, the company assigned to the warehouse must match the company assigned to the website on which the delivery method is used. If the companies differ, the pickup location cannot be selected.

  • The Click & Collect option is not available for services.

  • By default, the Pay on Site payment method is enabled and published when the Click & Collect feature is activated.