Órdenes¶
The Lunch app lets employees place lunch orders, see what is available each day, and check their account balance, all from one place.
Al abrir la aplicación Almuerzo aparece el tablero Ordena tu almuerzo. También puedes acceder a esta vista desde .
El tablero Ordene su almuerzo ofrece un resumen de las opciones de almuerzo, la información de la cuenta del usuario y las órdenes del día, así como sus estados.
Tablero «Ordena tu almuerzo»¶
On the main Order Your Lunch dashboard, all the necessary information needed to place an order is visible. The default filter is for the current day (example: Wednesday), which shows only products that can be purchased that day, based on the vendor’s availability.
The left-side of the dashboard displays the various Categories of products available, along with the Vendors supplying the products. To the right of each line is a number, indicating how many products are associated with that category or vendor.
To filter the products by categories or vendors, click the checkbox next to the desired category or vendor to view only items within those selections. Multiple selections can be made in each section.
Nota
Si elige varias opciones solo aparecerán los productos que pertenezcan a todas las opciones seleccionadas.
The right side of the dashboard, which serves as an account hub, displays the user, their location, the current date, their account balance (located in the Available Balance field), and order details for the current day, if any orders have been placed.
The middle section displays all the products in a default Kanban view. Each product card displays the name, cost, vendor, photo, and description of the product. If the product is configured as new, it also displays a green New tag.
Nota
En cualquier lugar donde aparezca el nombre de un proveedor en la aplicación Almuerzo, como en las tarjetas de productos en la vista de kanban, también aparece su número de teléfono.
Realizar órdenes¶
To place a lunch order, navigate to the main Order Your Lunch dashboard by either opening the Lunch app or by navigating to .
Select the location¶
Ensure the location set in the account hub on the right-side of the Order Your Lunch dashboard is correct. Click the Location drop-down menu to view all Lunch app locations, and select the user’s current location (or the location the user wants their lunch delivered to).
Importante
The user’s work schedule, which indicates where they work each day, is not reflected in the Location field. Every available location must be configured in the lunch app, and all locations are available to all users in the database, regardless of work location. This way, users can order lunch and have it delivered to the location where they will be during lunchtime.
For example, an employee works in the factory and has a lunch meeting with their supervisor at the main office, two blocks away. The employee selects the main office as their location in the Lunch app, and their order is delivered to the main office rather than the factory.
Select the date¶
The Lunch app allows for placing orders not only for the current day, but also for ordering future meals. This feature allows users to plan meals in advance, without having to place daily orders.
Click the date on the right side of the Order Your Lunch dashboard to open a calendar pop-up window. Click on the desired date to select it. Any products added are for delivery on the selected date.
Multiple products with multiple delivery dates can be ordered at once; each day does not need to be processed separately.
Agregar productos a una orden¶
From the Order Your Lunch dashboard, click on a desired product to add it to an order; it appears in the Configure Your Order pop-up window.
At the top of the pop-up window is the product image, name, and price. Beneath that, there are potential Extras fields that showcase any extra items or options, such as toppings or drinks. Click the checkbox next to any desired extras present in the Extras fields to add them to the order.
Cada opción extra está organizada por categoría e incluye su nombre y precio. A medida que selecciona extras, el precio que aparece en la parte superior de la ventana emergente se actualiza para reflejar todas las selecciones actuales.
Beneath the Extras field is the Description of the product, followed by a Notes field. The Notes field is used to enter vital information that is then sent to the vendor regarding the order, such as any special requests or food allergies.
Al terminar de hacer las selecciones del producto, haga clic en el botón Agregar al carrito en la parte inferior izquierda de la ventana emergente. Haga clic en el botón Descartar para cancelar la orden.
Errores¶
There can be several reasons why an order cannot be placed: a lack of funds, an incomplete order, or being outside the vendors operating hours.
Insufficient funds¶
If the price for the item in the Configure Your Order pop-up window exceeds the Available Balance for the user, the following error appears:
Your wallet does not contain enough money to order that. To add some money to your wallet, please
contact your lunch manager.
Additionally, the Add To Cart button is hidden, and only the Discard button appears.
If this error appears, the user must add funds to their lunch account through a Lunch app administrator before placing the order.
Incomplete orders¶
Según cómo haya configurado los distintos extras para un proveedor, es posible que reciba un error al intentar agregar productos al carrito.
An error occurs when a configured product requires the user to select an option in the Extras field, but the user neglects to make one.
Cuando esto ocurre, aparece la ventana emergente Error de validación que explica brevemente el error. Haga clic en Cerrar para cerrar la ventana y haga los cambios necesarios en la ventana emergente Configure su orden.
Example
El proveedor El Palacio de las Pizzas ofrece una bebida gratis con cualquier compra. Sus productos están configurados para que sea obligatorio seleccionar una bebida en el campo Extras antes de agregar uno de sus productos al carrito.
Si no elige una, ocurre un error. El mensaje que aparece es Debe ordenar una y solo una bebida gratis con su compra.
Outside vendor hours¶
Each vendor in the Lunch app has their availability configured, with both their operating hours as well as the deadline for sending orders via email.
If a user clicks on a product for a vendor who is either closed or whose order window is closed, the
following message appears on the Configure Your Product pop-up window: The orders for this vendor
have already been sent.
Click the Discard button, and make a selection from another vendor.
Order summary¶
When items are added to an order, the items appear in the Your Order summary, located on the right-side of the Order Your Lunch dashboard.
Each product is listed in its own Kanban card, with the product name, the user’s location, any extras added, the quantity, a status tag, the delivery date for the order, and the total amount.
The available tags that can be displayed for each item in the Your Order section are:
To Order: The product has been added to the cart, but has not been purchased yet by the user yet. This tag appears in gray.
Ordered: The product has been purchased by the user and is waiting to be sent to the vendor by a Lunch app manager. This tag appears in purple.
Product quantities can be adjusted by clicking the (plus) or (minus) icons beneath the listed product. The product price adjusts in real-time to reflect the cost for the currently selected quantity of the product.
Beneath the Your Order section is a summary of the purchasing information, including the following:
Total: This field displays the total amount for the entire day’s lunch order, including all items already ordered, received, and all pending orders.
Already Paid: This field indicates how much has been paid that day towards the Total amount.
To Pay: This field displays how much of the remaining Total amount must be paid in order to place the currently configured order (items with a tag of To Order).
Truco
Users can place multiple orders throughout the day, and are not restricted to a single lunch order per day. Multiple orders might need to be placed, due to users forgetting to add items to an order, or because there are multiple meals available for purchase for the office (not just lunch), and so on.
Depending on the various vendors, and how the vendors and products are configured, it is possible to order breakfast, lunch, dinner, coffee, and snacks.
Cancel an order¶
Orders can be cancelled at any time, as long as the orders have not been sent to the vendor. All orders that appear in the Your Order section can be cancelled. All orders that have been sent appear in the Passed orders section, and are ineligible for cancellation.
Orders can be cancelled in two ways, individually, or in bulk.
Truco
To check and ensure an order is cancelled, navigate to . A gray Cancelled icon appears next to any cancelled orders.
Cancel an individual item¶
On the Order Your Lunch dashboard, click the (minus) icon beneath the desired product in the Your Order section, until the quantity is zero. The order is cancelled, and the product disappears from the Your Order section.
Cancel all items¶
All items in the Your Order section of the Order Your Lunch dashboard can be cancelled at one time. Click the Clear Order button at the bottom of the right-side of the dashboard, and all products are cancelled.
Enviar una orden¶
To place the order, click the Order Now button on the right side of the Order Your Lunch dashboard, located at the bottom. The user is charged the amount that is displayed in the To Pay field, and the cost is deducted from their Lunch account balance.
Once the order is placed, the tags for the purchased items in the Your Order section change from gray To Order tags to purple Ordered tags.
Rastrear una orden¶
When orders have been sent to the vendors, the products move to the Passed orders section, located on the right-side of the Order Your Lunch dashboard. All Passed orders are collapsed, by default. Click the (expand) icon and all past orders appear in their own Kanban card.
Each Kanban card displays the product name, cost, and delivery location and date for the product.
Additionally, each Kanban card has one of the following status tags:
Ordered: This tag appears in blue and indicates the order was sent to the vendor, but has not been received yet.
Received: This tag appears in green, and indicates that the order has arrived at the location, and has been verified by the Lunch app administrator.
Recibir una orden¶
When orders are received at the delivery location, the Lunch app manager confirms them, and a notification is sent to the employee who ordered the food via email.
Mis órdenes¶
Ve a para ver una lista completa de todas las órdenes que el usuario que inició sesión en la base de datos ha realizado en la aplicación Almuerzo. Esta acción te redirigirá al tablero Mis órdenes, que filtra los datos por Mis órdenes de forma predeterminada y los agrupa por Fecha de la orden: Día. Ambos filtros están an la barra de búsqueda.
Todos los productos aparecen en la vista de lista y están organizados por fecha. La lista muestra la fecha de la orden, el proveedor, el producto, los extras, las notas, el usuario, la ubicación del almuerzo, su precio y su estado. Si su base de datos es multiempresa también aparecerá la columna Empresa.
The total cost for each day’s orders is displayed on the top line containing the order date. At the bottom of the list, beneath all the lines, the overall total amount paid for all the orders appears, under the Price column.
At the end of each product line with a status of Ordered, To Order, or Sent, a Cancel button appears. Click Cancel to cancel that product order. Once a product order has been cancelled, the money paid for that product is refunded and appears in the user’s account.
At the end of each product line with a status of Received, a Re-order button appears. Click Re-order to instantly reorder that same product, with the same extras, if applicable. The new order appears in the list, under the current date, and the product is paid for, with money deducted from the user’s account.
Any order with a status of Cancelled has a Reset button at the end of the line. To un-cancel and order, click the Reset button, and the product status changes to Ordered.
Mi cuenta¶
Para ver el resumen de todas las transacciones en la cuenta del usuario, vaya a . Esta acción abrirá el tablero Mi cuenta.
La presentación predeterminada del tablero Mi cuenta muestra todas las entradas, de la más reciente a la más antigua. La lista solo muestra los campos Fecha, Descripción e Importe.
Los registros con un número negativo en la columna Importe representan los productos que se compraron en la aplicación Almuerzo. Estas aparecen con el formato $-XX.XX.
Las entradas con un saldo positivo representan los fondos agregados a la cuenta de almuerzo del usuario o las órdenes canceladas que se le reembolsaron al usuario. Estas aparecen con el formato $XX.XX.
