Ubah prospek menjadi peluang

When moving opportunities through the CRM pipeline, Leads act as a qualifying step before a formal opportunity is created. Enabling Leads provides additional time to review an opportunity's potential and gauge its viability before it's assigned to a salesperson.

Konfigurasi

Untuk mengaktifkan pengaturan Lead, kunjungi Aplikasi CRM ‣ Konfigurasi ‣ Pengaturan dan centang kotak dengan label, Lead. Lalu, klik Simpan.

Pengaturan lead pada halaman konfigurasi CRM.

Activating this feature adds the Leads menu option to the header bar located along the top of the screen.

Menu lead pada aplikasi CRM.

Once the Leads setting has been activated, it applies to all sales teams by default. To turn off leads for a specific team, navigate to CRM app ‣ Configuration ‣ Sales Teams. Then, select a team from the list to open that team's configuration page. Clear the Leads checkbox, located beneath the Sales Team field, then click :icon: fa-cloud-upload Save.

Menu lead pada aplikasi CRM.

Ubah prospek menjadi peluang

Untuk mengonversi lead menjadi peluang, kunjungi Aplikasi CRM ‣ Lead, dan klik pada lead dari daftar untuk membukanya.

Peringatan

Attempting to convert a lead with a 100% probability into an opportunity will result in an error message.

The error message that appears when attempting to convert a 100% probability lead into an opportunity.

Klik tombol Konversi menjadi Peluang, berlokasi di atas kiri halaman.

Buat tombol peluang pada rekaman lead.

This opens a Convert to opportunity pop-up. Here, select the Convert to opportunity option in the Conversion Action field.

Then, select a Salesperson and a Sales Team to which the opportunity should be assigned. Neither field is required, but if a selection is made in the Salesperson field, the Sales Team is automatically populated based on the assignee's assigned team.

Bila lead sudah ditugaskan ke salesperson atau tim, field-field tersebut otomatis diisi dengan informasi tersebut.

Di bawah heading Pelanggan, pilih dari opsi-opsi berikut:

  • Create a new customer: Choose this option to use the information in the lead to create a new customer record.

  • Link to an existing customer: Choose this option, then select a customer from the drop-down menu to link this opportunity to.

Terakhir, saat semua konfigurasi selesai, klik Buat Peluang.

Buat pop-up peluang.

Untuk melihat peluang yang baru dibuat, kunjungi Aplikasi CRM ‣ Pipeline Saya.

Merging similar leads and opportunities

If a Similar Leads smart button appears at the top of the page for the lead, a similar lead or opportunity already exists in the database. Before converting the current lead, click the smart button to check if the leads should be merged.

Tampilan dekat lead dengan penekanan pada tombol cerdas Lead Mirip.

To merge this lead with an existing similar lead or opportunity, click the Convert to Opportunity button and select Merge with existing opportunities in the Conversion Action field. This generates a list of the similar leads/opportunities to be merged.

When merging, Odoo gives priority to whichever lead/opportunity was created in the system first, merging the information into the first created lead/opportunity. The resulting record is an opportunity.