전화번호

참고

As of Odoo 19.0, the VoIP module has been renamed to Odoo Phone.

The Odoo Phone app enables businesses to handle calls over the internet by integrating directly with Odoo apps like CRM and Helpdesk. The Phone app can link calls and messages to customer interactions, log communication history, and automate call routing based on predefined rules. Features like call recording and analytics provide insights into call volume and response times, helping businesses streamline external communication and track team performance.

Phone widget

Get started with the Phone widget essentials, including actions that can be taken during a call.

장치 및 통합

Learn how to access the Phone widget from different devices (like phones) and apps (like Linphone).

더 보기:

Odoo Tutorials: Phone

About VoIP

The Phone app uses the following technologies to make and receive calls in Odoo:

  • Voice over Internet Protocol (VoIP): Technology that is used to handle calls that are not made from a phone line.

  • Session Initiation Protocol (SIP): Technology included in VoIP that specifically handles the setup, management, and termination of calls.

  • Call queue: A system to route calls (usually in a support team). This allows customers to wait for help if no support agents are available.

  • Dial plans: A system to define how VoIP calls are routed, based on set rules.

Configure the Phone app

To make VoIP calls in Odoo, first install the Phone app.

Once the app is installed, a (Phone) icon will appear at the top of the screen. When this icon is clicked, a Phone pop-up widget appears on the screen. This is where users can make and receive calls, send emails, edit user and employee info, and manage activities. The pop-up widget stays open when navigating other Odoo apps.

Assign user permissions

By default, users can receive their own calls, and managers can receive calls for their team members. To grant additional VoIP permissions to a user, go to Settings app ‣ Users & Companies ‣ Users and search for the user. Open the user’s contact card and navigate to the Access Rights tab. Go to the Productivity section, and in the VoIP field select the desired access level.

There are three access roles for VoIP:

  • No: cannot access VoIP features.

  • Officer: can view and report on all calls.

  • Administrator: can view, report, and manage call settings.

중요

Database administrators are not automatically granted administrator rights for VoIP.
Make sure to set the correct access level for each VoIP user.

To modify these roles or add custom roles, see Create and modify groups.

Connect to a VoIP provider

Making calls through the Phone app also requires a VoIP service provider. Odoo supports three verified providers by default: Axivox, DIDWW, and OnSIP. Click on the cards below to learn how to configure these service providers in the Odoo database:

Axivox 환경설정

Learn how to set up Axivox in Odoo. This includes adding users to Axivox, setting up call queues, and more.

OnSIP 환경설정

Learn how to set up OnSIP in Odoo. This includes entering OnSIP credentials into Odoo and handling troubleshooting.

DIDWW configuration

Learn how to set up DIDWW in Odoo. This includes entering DIDWW credentials into Odoo and purchasing new numbers.

Other providers must meet two requirements to connect with Odoo:

  1. The VoIP host must provide access to a SIP server via a websocket connection.

  2. The VoIP host must support WebRTC protocol.

중요

If these requirements are met, it should be possible to add the alternate provider to Odoo. However, Odoo recommends using a verified provider, and cannot guarantee that every alternate provider is compatible with the Phone app.

To add credentials for an alternate provider, go to the Phone app ‣ Configuration ‣ Settings. Click New and enter the provider information (like the websocket’s URL). Enter the domain created by the alternate provider in the OnSIP Domain field.

For issues setting up the VoIP service provider in Odoo, follow the relevant troubleshooting steps. For any other issues with the VoIP service provider, reach out directly to their support team.

VoIP 작업 절차

Odoo Phone is popular with sales teams and support teams, but can be useful for other teams as well. Click the cards below to learn about VoIP workflows in Odoo:

영업팀 및 VoIP

Learn how to use Odoo Phone for a sales team workflow. This includes making sales calls, handling follow-ups, and sending a sales quotation while on a call.

고객 지원 대기열 및 VoIP

Learn how to use Odoo Phone for a support team workflow. This includes joining a call queue as an agent and handling live phone support tickets.