Certificat HTTPS (IoT)¶
Hypertext Transfer Protocol Secure (HTTPS) is the secure and encrypted version of Hypertext Transfer Protocol (HTTP), which is the primary protocol used for data communication between a web browser and a website. It secures communications by using an encryption protocol known as Transport Layer Security (TLS), previously called Secure Sockets Layer (SSL). The security of HTTPS relies on TLS /SSL certificates, which authenticate the provider and verify their identity.
The use of HTTPS is required to communicate with certain network devices, particularly payment terminals. If the HTTPS certificate is not valid, some devices cannot interact with the IoT system.
Notă
In this documentation and throughout Odoo, the term HTTPS certificate refers to a valid SSL certificate that allows an HTTPS connection.
HTTPS certificate generation¶
The HTTPS certificate is generated automatically. When the IoT system is (re-)started (e.g., after it is connected to the Odoo database), a request is sent to https://www.odoo.com, which returns the HTTPS certificate if the IoT system and database meet the eligibility criteria:
The database must be a production instance. The database instance should not be a copy, a duplicate, a staging, or a development environment.
The Odoo subscription must be ongoing (In Progress status) and have an IoT box subscription line.
When the certificate has been received:
The IoT system’s homepage address is updated to a new HTTPS URL ending with
.odoo-iot.com. Click the URL to establish a secure HTTPS connection.
The HTTPS certificate banner displays the certificate’s validity period. To view this information, click the (cogs) button on the IoT system’s homepage.
HTTPS certificate generation issues and errors¶
Certificatul HTTPS nu generează¶
Potential causes include the following:
No IoT box subscription is linked to your account.
The IoT box subscription was added after connecting the IoT system to the database. In this case, refresh the IoT system’s homepage or reboot/restart the IoT system to regenerate the HTTPS certificate.
The firewall is preventing the HTTPS certificate from generating correctly. In this case, deactivate the firewall until the certificate is successfully generated.
Notă
Some devices, such as routers with a built-in firewall, can prevent the HTTPS certificate from generating.
The IoT system’s homepage can be accessed using its IP address but not the xxx.odoo-iot.com URL¶
Contact your system or network administrator to address the issue. Network-related problems are beyond the scope of Odoo support services.
If the router allows manual DNS configuration, update the settings to use Google DNS.
If the router does not support this, you need to update the DNS settings directly on each device that interacts with the IoT system to use Google DNS. Instructions for configuring DNS on individual devices can be found on the respective manufacturer’s website.
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Some IoT devices, such as payment terminals, likely do not require DNS changes, as they are typically pre-configured with custom DNS settings.
On some browsers, an error code mentioning the DNS (such as
DNS_PROBE_FINISHED_NXDOMAIN) is displayed.
Erori¶
A specific error code is displayed on the IoT system’s homepage if any issues occur during the generation or reception of the HTTPS certificate.
Sfat
When you access the IoT system’s homepage, it automatically checks for an HTTPS certificate and attempts to generate one if it is missing. If an error appears, refresh the page to see if the issue is resolved.
ERR_IOT_HTTPS_CHECK_NO_SERVER¶
The server configuration is missing, i.e., the Odoo instance is not connected to the IoT system.
ERR_IOT_HTTPS_CHECK_CERT_READ_EXCEPTION¶
An error occurred while attempting to read the existing HTTPS certificate. Verify that the HTTPS certificate file is readable.
ERR_IOT_HTTPS_LOAD_NO_CREDENTIAL¶
The contract and/or database UUID is missing form the IoT.
Verify that both values are correctly configured. To update them, access the IoT box’s or Windows virtual IoT’s homepage, click the (cogs) button, then click Credential.
ERR_IOT_HTTPS_LOAD_REQUEST_EXCEPTION¶
An unexpected error occurred while the IoT system tried to reach https://www.odoo.com. This is likely due to network-related issues, such as:
The IoT system does not have Internet access.
Network restrictions (e.g., firewalls or VPNs) are preventing communication with https://www.odoo.com.
Notă
To access the full request exception details with information regarding the error, enable the developer mode, click the IoT system’s card in the IoT app, and click Download logs on the IoT system’s form. To define the log levels recorded in the IoT system’s log file, access the IoT box’s or Windows virtual IoT’s homepage, click the (cogs) button, then Log level at the bottom of the page.
To address network-related issues, contact your system or network administrator; these issues are beyond the scope of Odoo support services.
ERR_IOT_HTTPS_LOAD_REQUEST_STATUS¶
The IoT system successfully reached https://www.odoo.com but received an unexpected HTTP response (status codes).
This error code includes the HTTP status. For example, ERR_IOT_HTTPS_LOAD_REQUEST_STATUS 404 means
the server returned a „Page Not Found” response.
To solve this issue:
Open https://www.odoo.com in a web browser to check if the website is temporarily down for maintenance.
- If https://www.odoo.com is down for maintenance, wait for it to resume.If the website is operational, open a support ticket and make sure to include the 3-digit HTTPS status code in the ticket.
ERR_IOT_HTTPS_LOAD_REQUEST_NO_RESULT¶
The IoT system successfully connected to https://www.odoo.com, but the server refused to provide the HTTPS certificate.
Check that the IoT system and database meet the eligibility requirements for an HTTPS certificate.