Amazon order management¶
Đồng bộ đơn hàng¶
Orders are automatically fetched from Amazon, and synchronized in Odoo, at regular intervals.
The synchronization is based on the Amazon status: only orders whose status has changed since the last synchronization are fetched from Amazon. This includes changes on either end (Amazon or Odoo).
For FBA (Fulfilled by Amazon), only Shipped and Cancelled orders are fetched.
For FBM (Fulfilled by Merchant), the same is done for Unshipped and Cancelled orders. For each synchronized order, a sales order and customer are created in Odoo (if the customer is not already registered in the database).
Ghi chú
When an order is cancelled in Amazon, and was already synchronized in Odoo, the corresponding sales order is automatically cancelled in Odoo.
Force synchronization¶
In order to force the synchronization of an order, whose status has not changed since the previous synchronization, start by activating the developer mode. This includes changes on either end (Amazon or Odoo).
Then, navigate to the Amazon account in Odoo (), and modify the date under .
Be sure to pick a date that occurs prior to the last status change of the desired order to synchronize and save. This will ensure synchronization occurs correctly.
Mẹo
To immediately synchronize the orders of an Amazon account, switch to developer mode, head to the Amazon account in Odoo, and click Sync Orders. The same can be done with pickings by clicking Sync Pickings.
Manage deliveries in FBM¶
Whenever an FBM (Fulfilled by Merchant) order is synchronized in Odoo, a picking is instantly created in the Inventory app, along with a sales order and customer record. Then, decide to either ship all the ordered products to the customer at once, or ship products partially using backorders.
When a picking related to the order is confirmed, a notification is then sent to Amazon, who, in turn, notifies the customer that the order (or a part of it) is on its way.
Quan trọng
Amazon requires users to provide a tracking reference with each delivery. This is needed to assign a carrier.
If the carrier doesn't automatically provide a tracking reference, one must be set manually. This rule applies to all Amazon marketplaces.
Mẹo
Nếu đơn vị vận chuyển đã chọn không được Odoo hỗ trợ, bạn vẫn có thể tạo một đơn vị vận chuyển có cùng tên (VD: tạo một đơn vị vận chuyển có tên là easyship). Tên được sử dụng không phân biệt chữ hoa chữ thường, nhưng hãy lưu ý tránh lỗi đánh máy. Nếu có lỗi đánh máy, Amazon sẽ không nhận ra chúng. Tiếp theo, hãy tạo một đơn vị vận chuyển có tên là Tự giao hàng để thông báo cho Amazon rằng người dùng sẽ tự tiến hành giao hàng. Ngay cả với cách này, bạn vẫn phải nhập tham chiếu theo dõi. Hãy nhớ rằng, khách hàng sẽ được thông báo qua email về việc giao hàng và đơn vị vận chuyển, cùng với tham chiếu theo dõi.
Xem thêm
Manage errors when synchronizing deliveries¶
Sometimes, Amazon can fail to correctly process all the information sent by Odoo. In this case, Odoo sends an email listing all the shipments that failed and the errors Amazon sent with them. In addition, these shipments are flagged with a Synchronization with Amazon failed tag.
Usually, the error can be corrected directly in the Amazon backend or in Odoo. If the problem is corrected in Odoo, synchronize the shipment again using the Retry Amazon Sync button.
Ghi chú
Có thể xảy ra trường hợp Odoo nhận được thông báo từ Amazon nói rằng một số thông tin giao hàng chưa được xử lý, nhưng không nêu rõ lô hàng nào bị ảnh hưởng. Trong trường hợp đó, tất cả các lô hàng ở trạng thái không xác định sẽ được xử lý như thể chúng không đồng bộ hóa được. Khi Odoo nhận được thông báo từ Amazon nói rằng một lô hàng đã được xử lý, thẻ của lô hàng sẽ thay đổi thành :guilabel: Đã đồng bộ với Amazon. Để đẩy nhanh quá trình này, trên tài khoản Amazon của bạn, hãy nhấp vào :guilabel: Đồng bộ đơn hàng để đồng bộ thủ công các đơn hàng này hoặc nhấp vào :guilabel: Khôi phục đơn hàng và nhập Tham chiếu đơn hàng Amazon liên quan.
Follow deliveries in FBA¶
When an FBA (Fulfilled by Amazon) order is synchronized in Odoo, a stock move is recorded in the Inventory app for each sales order item. That way, it's saved in the system.
Inventory managers can access these stock moves by navigating to .
For FBA orders, the stock move is automatically created in Odoo by the Amazon connector, thanks to the shipping status of Amazon. When sending new products to Amazon, the user should manually create a picking (delivery order) to transfer these products from their warehouse to the Amazon location.
Mẹo
To follow Amazon (FBA) stock in Odoo, make an inventory adjustment after replenishing stock. An automated replenishment from reordering rules can also be triggered on the Amazon location.
The Amazon location is configurable by accessing the Amazon account managed in Odoo. To access Amazon accounts in Odoo navigate to .
All accounts of the same company use the same Amazon location, by default. However, it is possible to follow the stock filtered by marketplace.
To do that, first remove the marketplace, where the desired stock to follow separately can be found, from the list of synchronized marketplaces, which can be found by navigating to .
Next, create another registration for this account, and remove all marketplaces--- except the marketplace this is desired to be isolated from the others.
Lastly, assign another stock location to the second registration of the account.
Invoice and register payments¶
Xuất hoá đơn¶
Due to Amazon's policy of not sharing customer email addresses, it is not possible to send invoices directly to Amazon customers from Odoo. However, it is possible to manually upload the generated invoices from Odoo to the Amazon back-end.
Additionally, for B2B clients, it is currently required to manually retrieve VAT numbers from the Amazon back-end before creating an invoice in Odoo.
Register payments¶
Since customers pay Amazon as an intermediary, creating a dedicated Bank journal (e.g. named
Amazon Payments), with a dedicated Bank and Cash intermediary account is recommended.
Additionally, as Amazon makes a single monthly payment, selecting all the invoices linked to a single payment is necessary when registering payments.
To do that, use the appropriate Journal dedicated to Amazon payments, and select Batch Deposit as the Payment Method.
Then, select all the generated payments, and click .
Mẹo
This same action can be performed with vendor bills from Amazon dedicated to commissions.
When the balance is received in the bank account at the end of the month, and the bank statements are recorded, credit the Amazon intermediary account by the amount received.
Follow Amazon sales in sales reporting¶
On the Amazon account profile in Odoo, a sales team is set under the Order Follow-up tab.
This gives quick access to important metrics related to sales reporting. By default, the Amazon account's sales team is shared between all of the company's accounts.
If desired, the sales team on the account can be changed for another, in order to perform a separate reporting for the sales of this account.
Mẹo
It is also possible to perform reporting on a per-marketplace basis.
First, remove the desired marketplace from the list of synchronized marketplaces.
To access the list of synchronized marketplaces in Odoo, navigate to .
Then, create another registration for this account, and remove all other marketplaces except the one to isolate.
Lastly, assign another sales team to one of the two registrations of the account.