Utilize activities for sales teams¶
Activities are follow-up tasks tied to a record in an Odoo database. Activities can be scheduled on any page of the database that contains a chatter thread, Kanban view, list view, or activities view of an application.
Planned Activities for Leads and Opportunities.¶
Activity types¶
A set of preconfigured activity types is available in the CRM app. To view the list of available activity types, navigate to the .
Catatan
Additional activity types are available within the database, and can be utilized through different applications. To access the complete list of activity types, go to the , then scroll to the Discuss section, and click Activity Types.
The preconfigured activity types for the CRM app are as follows:
Email: adds a reminder to the chatter that prompts the salesperson to send an email.
Call: opens a calendar link where the salesperson can schedule time to call the contact.
Meeting: opens a calendar link where the salesperson can schedule time to have a meeting with the contact.
To Do: adds a general reminder task to the chatter.
Upload Document: adds a link on the activity where an external document can be uploaded. Note that the Documents app is not required to utilize this activity type.
Catatan
If other applications are installed, such as Sales or Accounting, other activity types are made available in the CRM app.
Create a new activity type¶
To create a new activity type, click New at the top-left of the page to open a blank form.
At the top of the form, start by choosing a Name for the new activity type.
Pengaturan kegiatan¶
Tindakan¶
Field action menentukan maksud kegiatan. Beberapa action memicu perilaku tertentu setelah kegiatan dijadwalkan.
Bila Unggah Dokumen dipilih, link untuk mengunggah dokumen ditambahkan langsung ke kegiatan yang direncanakan di chatter.
Bila baik Panggilan telepon atau Meeting dipilih, user memiliki opsi untuk membuka kalender mereka untuk menjadwalkan waktu untuk kegiatan ini.
Bila Permintaan Tanda Tangan dipilih, link ditambahkan ke kegiatan yang direncanakan di chatter yang membuka jendela pop-up permintaan tanda tangan.
Catatan
Action yang tersedia untuk memilih tipe kegiatan akan berbeda, tergantung pada aplikasi yang saat ini diinstal di database.
User default¶
Untuk secara otomatis menugaskan kegiatan ini ke user tertentu saat tipe kegiatan ini dijadwalkan, pilih nama dari menu drop-down Default User. Bila field ini dibiarkan kosong, kegiatan ini akan ditugaskan ke user yang membuat kegiatan.
Ringkasan default¶
Untuk mengikutsertakan catatan kapan pun tipe kegiatan ini dibuat, masukkan mereka ke field Ringkasan Default.
Catatan
Informasi di field User Default dan Ringkasan Default diikutsertakan saat kegiatan dibuat. Namun, mereka dapat diubah sebelum kegiatan dijadwalkan atau disimpan.
Kegiatan berikutnya¶
Untuk secara otomatis menyarankan, atau memicu, kegiatan baru setelah kegiatan telah ditandai sebagai selesai, Chaining Type harus ditetapkan.
Sarankan kegiatan berikutnya¶
Di field Chaining Type, pilih Sarankan Kegiatan Berikutnya. Setelah melakukan itu, field di bawah berubah menjadi Saran. Klik menu drop-down Saran untuk memilih kegiatan apa pun untuk disarankan sebagai task follow-up untuk tipe kegiatan ini.
Di field Jadwal, pilih tenggat waktu default untuk kegiatan-kegiatan ini. Konfigurasikan angka yang diinginkan untuk Hari, Minggu, atau Bulan. Lalu, putuskan apakah akan terjadi setelah tanggal selesai atau setelah tenggat kegiatan sebelumnya.
Field informasi Jadwal ini dapat diubah sebelum kegiatan dijadwalkan.
Saat semua konfigurasi selesai, klik Simpan.
Catatan
Bila kegiatan memiliki Chaining Type yang ditetapkan menjadi Sarankan Kegiatan Berikutnya, dan memiliki kegiatan yang didaftarkan di field Saran, user diberikan rekomendasi untuk kegiatan sebagai langkah berikutnya.
Picu kegiatan berikutnya¶
Menetapkan Chaining Type menjadi Picu Kegiatan Berikutnya langsung meluncurkan kegiatan berikutnya setelah yang sebelumnya selesai.
Bila Picu Kegiatan Berikutnya dipilih di field Chaining Type, field di bawah berganti menjadi: Picu. Dari field menu drop-down Picu, pilih kegiatan yang harus diluncurkan setelah kegiatan ini selesai.
Di field Jadwal, pilih tenggat waktu default untuk kegiatan-kegiatan ini. Konfigurasikan angka yang diinginkan untuk Hari, Minggu, atau Bulan. Lalu, putuskan apakah akan terjadi setelah tanggal selesai atau setelah tenggat kegiatan sebelumnya.
Field informasi Jadwal ini dapat diubah sebelum kegiatan dijadwalkan.
Saat semua konfigurasi selesai, klik Simpan.
Catatan
When an activity has the Chaining Type set to Trigger Next Activity, marking the activity as Done immediately launches the next activity listed in the Trigger field.
Activity tracking¶
To keep the pipeline up to date with the most accurate view of the status of activities, as soon as a lead is interacted with, the associated activity should be marked as Done. This ensures the next activity can be scheduled as needed. It also prevents the pipeline from becoming cluttered with past due activities.
The pipeline is most effective when it is kept up-to-date and accurate to the interactions it is tracking.
Activity plans¶
Activity plans are preconfigured sequences of activities. When an activity plan is launched, every activity in the sequence is scheduled automatically.
To create a new plan, navigate to . Click New at the top-left of the page to open a blank Lead Plans form.
Enter a name for the new plan in the Plan Name field. On the Activities to Create tab, click Add a line to add a new activity.
Select an Activity Type from the drop-down menu. Click Search More to see a complete list of available activity types, or to create a new one.
Next, in the Summary field, enter any details to describe the specifics of the activity, including instructions for the salesperson or information due upon the completion of the activity. The contents of this field are included with the scheduled activity, and can be edited later.
In the Assignment field, select one of the following options:
Ask at launch: activities are assigned to a user when the plan is scheduled.
Default user: activities are always assigned to a specific user.
If Default user is selected in the Assignment field, choose a user in the Assigned to field.
Tip
Activity plans can feature activities that are assigned to default users and users assigned at the plan launch.
Next, configure the timeline for the activity. Activities can be scheduled to occur either before the plan date or after. Use the Interval and Units fields to set the deadline for this activity. Lastly, in the Trigger field, select whether the activity should occur before or after the plan date.
Example
An activity plan is created to handle high priority leads. Specifically, these leads should be contacted quickly, with a meeting scheduled within two days of the initial contact. The plan is configured with the following activities:
Email two days before plan date
Meeting zero days before plan date
Make quote three days after plan date
Upload document three days after plan date
Follow-up five days after plan date
This sets the plan date as the meeting deadline, which is the objective of the plan. Before that date, there is lead time to contact the customer and prepare for the meeting. After that date, the salesperson has time to create a quote, upload the document, and follow-up.
Repeat these steps for each activity included in the plan.
Launch an activity plan¶
To launch an activity plan on a CRM opportunity, navigate to and click on the Kanban card of an opportunity to open it.
At the top-right of the chatter, click Activities to open the Schedule Activity pop-up window.
In the Plan field, select the desired activity plan to launch. This generates a Plan summary, listing out the activities included in the plan. Select a Plan Date using the calendar popover. This updates the Plan summary with deadlines based on the intervals configured on the activity plan.
Select a user in the Assigned To field. This user is assigned to any of the activities on the plan were configured with Ask at launch in the Assignment field.
Click Schedule.
The details of the plan are added to the chatter, in addition to each of the activities.
Lihat juga