Amazon Connector features¶

The Amazon Connector synchronizes orders between Amazon and Odoo, which considerably reduces the amount of time spent manually entering Amazon orders (from the Amazon Seller account) into Odoo. It also allows users to accurately keep track of Amazon sales in Odoo.

Supported features¶

The Amazon Connector is able to:

Synchronize (Amazon to Odoo) all confirmed orders (both FBA and FBM), and their order items, which include:
- product name, description, and quantity
- shipping costs for the product
- gift wrapping charges
Create any missing partner related to an order in Odoo (contact types supported: contact and delivery address).
Notify Amazon of confirmed shipment in Odoo (FBM) to get paid.
Synchronize (Odoo to Amazon) all available quantities of your products (FBM).
Support multiple seller accounts.
Support multiple marketplaces per seller account.

The following table lists capabilities provided by Odoo when using the Amazon Connector:

	Fulfilled By Amazon (FBA)	Fulfilled By Merchant (FBM)
Orders	Synchronize shipped and cancelled orders.	Synchronize unshipped and cancelled orders.
Shipping	Shipping cost is computed by Amazon, and included in the synchronized order.	Shipping cost is computed by Amazon and included in the synchronized orders.
Shipping	Shipping done by Amazon.	A delivery order is automatically created in Odoo for each new order. Once it has been processed in Odoo, the status is then synchronized in Amazon.
Gift Wrapping	Handled by Amazon.	Cost is computed by Amazon, and included in the synchronized order. Gift message is added on a line of the order and on the delivery order. Then it is up to the user.
Stock Management	Managed by Amazon, and synchronized with a virtual location to follow it in Odoo.	Managed in Odoo Inventory app, and synchronized with Amazon.
Delivery Notifications	Handled by Amazon.	Send by Amazon, based on delivery status synchronized from Odoo.

Important

The stock synchronization does not currently support selling the same product as FBM and FBA.

At times, when stock is sent for all products, it triggers a stock problem with Amazon, where Amazon incorrectly thinks the FBM product has some quantity in FBM.

As a result, Amazon then sells it as FBM, instead of taking from their own warehouse. Odoo developers are currently working on resolving this issue to avoid future discrepancies.

Note

The Amazon Connector is designed to synchronize the data of sales orders. Other actions, such as downloading monthly fees reports, handling disputes, or issuing refunds, must be managed from the Amazon Seller Central, as usual.

Warning

As of February 19, 2024, in North American marketplaces, FBA orders created with the Amazon Connector, do not get the customer’s name passed onto the sales/delivery order in Odoo. This is due to the fact that Amazon now calculates, and remits, sales tax on behalf of sellers. In other words, personally identifiable customer information is not transmitted to the seller any longer, after a FBA order.

Supported marketplaces¶

If a marketplace is not listed in your Amazon marketplaces, it’s possible to add a new marketplace.

North America region
Canada	Amazon.ca
Mexico	Amazon.com.mx
US	Amazon.com

Europe region
Germany	Amazon.de
Spain	Amazon.es
France	Amazon.fr
UK	Amazon.co.uk
Italy	Amazon.it
Netherlands	Amazon.nl