Portal access

Portal access is given to users who need the ability to view certain documents or information within an Odoo database.

Some common use cases for providing portal access include allowing customers to make partial payment on an invoice, to add funds to their eWallet, and to read/view any or all of the following in Odoo:

• Following, viewing and paying orders

• Following, downloading or paying invoices

• Managing payment methods

• Managing subscriptions

• Adding, removing or modifying addresses

• Configuring connection parameters

Note

Portal users only have read/view access, and will not be able to edit any documents in the database.

Provide portal access to customers

From the main Odoo dashboard, select the Contacts application. If the contact is not yet created in the database, click on the Create button, enter the details of the contact, and then click Save. Otherwise, choose an existing contact, and then click on the Action drop-down menu located at the top-center of the interface.

Then select Grant portal access. A pop-up window appears, listing three fields:

• Contact: the recorded name of the contact in the Odoo database

• Email: the contact’s email address used to log into the portal

• Latest Authentication: the last time the user accessed the portal

To grant portal access, first enter the contact’s Email used to log into the portal if it has not been automatically entered by the system. Then click Grant Access to finish.

To grant portal access to multiple users for a company at once, navigate to the company contact, then click Action ‣ Grant portal access to view a list of the company’s related contacts. Click Grant Access for each contact to grant portal access to.

An email is sent to the specified email address, indicating that the contact is now a portal user for that Odoo database.

Revoking portal access

At any time, portal access can be revoked by navigating to a contact, clicking Action ‣ Grant portal access, and then clicking Revoke Access.

Change portal username

There may be times when a portal user wants to change their user login. This can be done by any user in the database with administrator access rights. The following process outlines the necessary steps to change the portal user login.

See also

Access rights.

First, navigate to Settings app ‣ Users. Then, under Filters, select Portal Users, or select Add Custom Filter and set the following configuration Groups > contains > portal. After making this selection, search for (and open) the portal user that needs to be edited.

Next, click Edit (if necessary), click into the Email Address field, and proceed to make any necessary changes to this field. The Email Address field is used to log into the Odoo portal.

Note

Changing the Email Address (or login) only changes the username on the customer’s portal login.

In order to change the contact email, this change needs to take place on the contact template in the Contacts app. Alternatively, the customer can change their email directly from the portal, but the login cannot be changed. See change customer info.

Customer portal changes

There may be times when the customer would like to make changes to their contact, security, or payment information attached to the portal account. This can be performed by the customer from their portal. The following process is how a customer can change their contact information.

Change customer info

First enter the username and password (login) into the database login page to access the portal user account. A portal dashboard will appear upon successfully logging in. Portal documents from the various installed Odoo applications will appear with the number count of each.

See also

Portal access documentation.

Next, navigate to the upper-right corner of the portal, and click the Edit button, next to the Details section. Then, change the pertinent information, and click Confirm.

Change password

First enter the username and password (login) into the database login page to access the portal user account. A portal dashboard will appear upon successfully logging in.

If the customer would like to change their password for portal access, click on the Edit Security Settings link, below the Account Security section. Then, make the necessary changes, by typing in the current Password, New Password, and verify the new password. Lastly, click on Change Password to complete the password change.

Note

If a customer would like to change the login, as documented above, contact the Odoo database point-of-contact. See above documentation on changing the portal username.

Note

Passwords for portal users and Odoo.com users remain separate, even if the same email address is used.

Add two-factor authentication

First enter the username and password (login) into the database login page to access the portal user account. A portal dashboard will appear upon successfully logging in.

If the customer would like to turn on two-factor authentication (2FA) for portal access, click on the Edit Security Settings link, below the Account Security section.

Click on Enable two-factor authentication to turn on 2FA. Confirm the current portal password in the Password field. Then, click on Confirm Password. Next, activate 2FA in a 2FA app (Google Authenticator, Authy, etc.), by scanning the QR code or entering a Verification Code.

Finally, click Enable two-factor authentication to complete the setup.

Change payment info

If the customer needs to manage payment options, they click the Payment methods button.

• To add a new payment option, choose from the available payment methods, enter the new payment information, and click Save to save the details.

• To erase a payment option, click the (Trash) icon, then click the Confirm Deletion button.

Payment details cannot be edited. Customers must delete and re-enter information to update their details.