VoIP（互联网协议语音）

Odoo中的 VoIP 功能让企业能通过互联网处理电话，并与**CRM**、服务台 等应用直接整合。通话和消息记录会自动关联到客户互动记录中。

参见

Odoo 教程：VoIP

用户可拨打/接听电话、追踪通讯记录，并根据预设规则自动路由来电。通话录音和分析功能可提供通话量和响应时间等数据，帮助团队评估沟通效率。

VoIP actions

Get oriented with the features of the VoIP widget, like what actions can be taken during a call.

Devices and integrations

Learn about accessing the VoIP widget from different devices (like phones) and apps (like Linphone).

VoIP 术语

  • VoIP：互联网语音协议。用于处理非传统电话线路通话的技术。

  • SIP：会话发起协议。VoIP 中包含的专门处理通话建立、管理和终止的技术。

  • 呼叫队列：路由来电的系统（通常用于支持团队），在无客服可用时让客户等待。

  • 拨号方案：根据预设规则定义 VoIP 通话路由的系统。

配置 VoIP

要使用 VoIP，首先 安装 VoIP 模块。

安装模块后，屏幕顶部将出现 ）图标。这就是在 Odoo 中拨打电话的地方。点击该图标后，屏幕上会出现一个 VoIP 弹出窗口，可在此发送电子邮件、编辑用户和员工信息以及管理活动。弹出式窗口小部件打开时，用户可以浏览其 Odoo 应用程序。

使用 VoIP 还需要服务提供商。下一节将介绍如何将服务提供商连接到 Odoo 数据库。

VoIP 提供商

While VoIP setup is minimal in Odoo, most configuration happens in the external VoIP service provider. Two verified providers are OnSIP and Axivox. Click on the cards below to learn how to configure these service providers in the Odoo database. If these providers cannot be used, an alternate provider must meet these requirements to connect with Odoo:

  • VoIP host must provide access to a SIP server via a websocket connection

  • VoIP host must support WebRTC protocol

To add the credentials for the alternate provider, go to the Settings app and search for VoIP. In the Integrations section under VoIP, click Manage Providers. And then, click New and enter the requested information (like the websocket’s URL). Note that the OnSIP Domain field is where the domain created by the alternate provider goes.

If any issues with the VoIP service provider are encountered, then reach out to their support team. If any issues when setting up the VoIP service provider are encountered in Odoo, then follow the relevant troubleshooting steps.

警告

Odoo cannot verify that every alternate provider is compatible with Odoo’s systems. However, if the above requirements are met, then no issues should be found.

Axivox configuration

Learn how to set up Axivox in Odoo. This includes adding users to Axivox, setting up call queues, and more.

OnSIP configuration

Learn how to set up OnSIP in Odoo. This includes entering OnSIP credentials into Odoo and handling troubleshooting.

VoIP workflows

Here are a few commonly used workflows for Odoo VoIP. This technology is especially popular with sales teams and support teams, but can be useful for other teams as well.

Sales teams and VoIP

Learn how to use VoIP for a sales team. This includes making sales calls, handling follow-ups, and sending a sales quotation while on a call.

Support queues and VoIP

Learn how to use VoIP for a support team. This includes joining a call queue as an agent and handling support tickets that require calls.