在 Axivox 中管理用户¶
管理 Axivox 的 :abbr:`VoIP（网络电话）`用户是在 Odoo 数据库中设置:abbr:`VoIP（网络电话）`的重要部分。每个 Axivox 用户都有一个唯一的姓名、电话号码和/或分机号以及语音信箱。这样，就可以通过各种方便的方式联系到他们。
Axivox 用户在 Axivox 控制台中以简单明了的方式进行组织，因此管理员可以快速轻松地管理用户。
備註
本文档介绍如何通过 Axivox 提供商配置一切。根据所选 VoIP 提供商的不同，管理用户的流程也可能不同。
概覽¶
从 Axivox 管理控制台开始，导航到 https://manage.axivox.com。使用相应的管理员凭据登录。
備註
Axivox 管理控制台中的操作**必须**保存两次，以便更改生效。要保存任何更改，请单击个性化更改屏幕中的 保存。然后，要执行这些更改，请单击控制台右上角的 应用更改 按钮。
来电号码¶
来电号码是公司付费用来接听电话的所有号码。
点击 Axivox 管理控制台左侧菜单中的 。这样就会显示 来电号码 页面，其中列出了所有来电号码及其 目的地 和 SMS 信息。
:guilabel:`目的地`决定所采取的行动，或呼叫者在拨打上述号码时所遵循的路径。
要编辑 目的地 号码，请单击要修改的来电号码行最右边的 编辑 按钮。然后，在出现的 编辑号码 页面上，可以更改 语音呼叫目的地类型 。
在 语音呼叫的目的地类型 下拉菜单中的可用选项如下：
未配置
Extension
拨号计划
语音信箱
挂起
会议
根据在 语音呼叫目的地类型 下拉菜单中的选择，第二个特定于选择的下拉菜单将显示更多配置选项。此外，根据在 语音呼叫目的地类型 下拉菜单中的选择，还会显示更多字段。
完成所需的配置后，单击 保存，然后单击右上角的 :guilabel:`应用更改`以执行配置。
新用户¶
公司中使用 :abbr:`VoIP（网络电话）`的每位员工都需要一个与之相关的 Axivox 用户账户。
要查看 Axivox 管理控制台中的现有用户，请单击控制台左侧菜单中的 用户。每个用户都有 号码, 姓名, 语音信箱 和 拨出号码 选项。
要在 Axivox 控制台中创建新用户，请单击 添加用户 以显示 新用户 表单。以下选项卡可用于配置新用户：
General: basic information, including the extension of the user, can be set.
Forwardings: internal forwards on 『no answer』 or busy signals.
Follow Me: external forward configuration.
Keys: set hot-keys within the VoIP system.
SIP Identifiers: SIP username and password for external configuration.
Permissions: set access rights for users in the Axivox management console.
General tab¶
Under the General tab of the New user form, in the Extension field, input an extension that is unique to the user. This is the number internal users dial to reach a specific employee.
In the Name field, input the employee name.
Next, fill out the Email address of the user field. A valid email address for the employee should be added here, where the user receives business emails.
In the GSM number field, enter an alternative number at which the user can be reached. Be sure to include the country code.
備註
国家/地区代码是一个定位代码，可用于访问所需国家/地区的电话系统。先拨国家/地区代码，再拨目标号码。世界上每个国家/地区都有自己特定的国家/地区代码。
国家/地区代码列表，请访问： https://countrycode.org。
在 语音信箱 字段中，从下拉菜单中选择 是 或 否。
在 目录 字段中，管理员可以选择留空，不做任何更改，或从下拉菜单中选择 默认。目录 用于拨号计划的 数字接待员 功能元素。
在 常规 选项卡底部，有两个带选择框的独立选项。
第一个选项是 此用户可同时接听多个来电。选择该选项后，用户就可以在接听电话时同时接听其他来电。
第二个选项 该用户必须登录后才能呼叫 提供了强制用户登录的选项。
備註
If a company uses physical VoIP phones on desks, and wants their employees to be able to log in from any phone or desk in the office, they would make the selection for This user must log-in to call.
完成所需配置后，单击 保存，然后单击右上角的 应用更改。
转发选项卡¶
Under the Forwardings tab of the New user form, a company can decide what happens if someone calls a user, and the call is not answered.
重要
Forwardings are disabled when the Follow Me option is enabled.
例如，在 :guilabel:`无回答时转发`字段下，当选择 :guilabel:`添加目的地`按钮时，将显示添加特定用户或电话号码的选项。在输入 :guilabel:`目的地`后，可以通过滑动 :guilabel:`秒数条`来选择所需的振铃时间段。
Additional Destinations can be added on with different ring times.
備註
Ring times can be staggered, so the call is forwarded to another user after the first user does not pick up the call. The option to Send to voicemail as a last resort is available to the administrator, should the Destinations not pick up.
Under the Forwarding on busy field, an administrator can Add a destination. When clicked, they can then set the Destination (user) and time frame. Should the original user’s VoIP extension, or incoming number, be busy, the call is forwarded to the destination(s).
When the desired configurations are complete, click Save, then click Apply changes in the upper-right corner of the page.
Follow Me tab¶
When the Follow Me option is selected, under the Follow Me tab of the New user form, no can be made.
Also, when the Follow Me option is selected, the Add a destination button can be selected to add users, or a destination phone number, to the original user’s account. That way, these added numbers ring when a call is received.
After entering the Destination, a specific time frame can be made by sliding the seconds bar to the desired ring time. Additional Destinations can be added with different ring times.
備註
The original user’s VoIP number does not ring with this option selected. Ring times can also be staggered, so the call is forwarded to another user after the first user does not pick up the call.
重要
The Odoo mobile app, or another SIP mobile client, allows for simultaneous ringing of the user’s extension or incoming number. For more information, visit the VoIP Mobile Integrations documentation.
Once all desired configurations are complete, click Save, then click Apply changes in the upper-right corner.
Keys tab¶
Under the Keys tab of the New user form, speed dial actions for the user can be configured. Some more advanced options are available, as well.
The following options are available to set to numerical values 1-20.
These actions can be set on each number:
Not configured: the default action, which is nothing.
BLF (Busy lamp fields): this action shows the status of other users』 phones connected to the Axivox phone system. This is primarily used on a desk-phone.
Quick Call: this action allows for a speed-dial of an external number.
Line: this action allows the user to call another user.
Switch: this action allows the user to switch between calls from a desk-phone.
Pickup: this action allows the user to pick up an incoming call from a desk-phone.
Once all the desired configurations are complete, click Save, then click Apply changes in the upper-right corner.
重要
Many of the preceding options have secondary options available, as well, that can be used to link a user, or external phone number. These must be filled out in conjunction with the initial action.
備註
The Number of keys field can be changed by entering in the desired numerical value in the Number of keys field, located at the top of the Keys tab of the New user form.
SIP 标识符选项卡¶
SIP, which stands for Session Initiation Protocol telephony, allows one to make and receive calls through an internet connection. The SIP Identifiers tab on the New user form, contains credentials needed to configure Axivox users in Odoo and/or a different SIP mobile client.
也參考
See the documentation on configuring Axivox, using the SIP identifiers:
Under the SIP Identifiers tab, the SIP username field represents the user’s information that was entered in the Extension field, under the General tab.
The Domain field is assigned to the company by the Axivox representative.
The value in the SIP Password field is unique for every Axivox user. This value is used to sign into Axivox on Odoo, and for any mobile SIP clients.
The value listed in the Address of the proxy server field is typically:
pabx.axivox.com, but is subject to change by Axivox, so be sure to check the SIP
Identifiers tab for the most accurate value.
Once all desired configurations have been made, click Save, then click Apply changes in the upper-right corner.
Permissions tab¶
Under the Permissions tab of a New user form, a Username and Password can be entered for the user.
Beneath those fields, the following permissions can be granted to Axivox users for portal access:
User portal access
User management
Administrator access
Phone management
User group management
Phone number management
Dial plan management
Pickup group management
Switch management
Conference management
Queue management
Voicemail management
Audio messages management
Music on hold management
Directory management
Call list
Connected user list
Global settings
Apply changes button
Invoice download
Invoice details
Blacklist management
Conference participant management
要访问 Axivox 用户门户的凭证，请导航至 选项卡的顶部。然后，复制 用户名，并为单个用户输入正确的 密码。用户密码至少有 8 个字符。
備註
授予 Axivox 管理员的权限与 Axivox 管理控制台左侧菜单中列出的权限相同。如果选择状态为 否 或 无权限，则菜单选项**不会**为用户弹出。
Once all the desired configurations are complete, click Save, then click Apply changes in the upper-right corner.
完成新用户设置后，可链接 来电号码 。
用户组¶
用户组是 Axivox 用户的分组，可连接到队列以实现呼叫中心功能。
To begin using user groups, navigate to https://manage.axivox.com.
Then, log in with the appropriate administrator credentials. From the menu on the left of the Axivox administrative panel, click into User Groups.
要从 用户组 页面添加用户组，请点击 添加组。
然后，在 名称 字段中输入文本，为组命名。然后，在 成员 字段中输入用户名称的前几个字母，为组添加成员。用户会出现在该字段下方的下拉菜单中。然后，点击所需的用户，他们就会被添加到用户组。
Repeat this process to add more users to the group.
Once all desired configurations are complete, click Save, then click Apply changes in the upper-right corner.