Notas de crédito e reembolsos

A credit/debit note, or credit/debit memo, is a document sent to a customer to inform them that they have been credited/debited a certain amount.

Vários casos de uso podem levar a uma nota de crédito, como:

• um erro na fatura

• uma devolução de produtos ou uma rejeição dos serviços

• danos nas mercadorias entregues

As notas de débito são menos comuns, mas costumam ser usadas para rastrear dívidas de clientes ou fornecedores, devido a modificações em faturas de clientes ou contas de fornecedores confirmadas.

Nota

Issuing a credit/debit note is the only legal method for canceling, refunding, or modifying a validated invoice. Make sure to register the payment afterward if money is being refunded to the customer and/or validate the return if a storable product is being returned.

Issue a customer credit note

In most cases, credit notes are created directly from the corresponding invoices. To do so, go to Accounting ‣ Customers ‣ Invoices, open the relevant Invoice, and click Credit Note.

In the Credit Note window, fill in the Reason displayed on Credit Note and update the Journal and Reversal date if needed. There are two options:

• Click Reverse to open a draft credit note prefilled with the exact details from the original invoice. Update the Product and Quantity and click Confirm. This option allows for a partial refund or modifications to the credit note.

• Click Reverse and Create invoice to create a credit note, validate it automatically, reconcile it with the related invoice, and open a new draft invoice prefilled with the exact details from the original invoice.

To create a credit note from scratch, go to Accounting ‣ Customers ‣ Credit Notes, and click New. Filling out a credit note follows the same process as completing an invoice.

Nota

A credit note sequence starts with R and is followed by the related document number (e.g., RINV/2025/0004 is associated with the invoice INV/2025/0004).

Issue a customer debit note

To create a debit note, go to Accounting ‣ Customers ‣ Invoices and follow these steps:

1. Select the desired invoice(s), click Actions and select Create Debit Note.

2. In the Create Debit Note window, fill in the Reason and update the Use Specific Journal and Debit Note Date fields if needed.

3. Enable the Copy Lines option to copy the invoice lines and click Create Debit Note.

4. In the debit note, update the Product and Quantity and click Confirm.

Dica

To create a debit note from the invoice form view, click the (gear) icon and select Debit Note.

Registrar um reembolso de fornecedor

Vendor refunds or vendor credit notes are recorded the same way as credit notes:

To record a vendor refund or a vendor credit note directly from the corresponding vendor bill, go to Accounting ‣ Vendors ‣ Bills, open the relevant vendor bill, and click Credit Note.

To record it from scratch, go to Accounting ‣ Vendors ‣ Refund, and click on New.

Record a vendor debit note

Debit notes from vendors are recorded the same way debit notes are issued to customers.

To record a debit note, go to Accounting ‣ Vendors ‣ Bills and select the desired bill(s). Click Actions and select Create Debit Note.

Dica

To create a debit note from the vendor bill form view, click the (gear) icon and select Debit Note.

Lançamentos de diário

Creating a credit/debit note from an invoice/bill generates a reverse entry that cancels out the journal items from the original invoice.

Example

The journal entry of an invoice:

The credit note’s journal entry generated to reverse the original invoice above: