How to configure eBay in Odoo?¶
Create eBay tokens¶
In order to create your tokens, you need to create a developer account on the developer portal. Once you are logged in, you can create Sandbox Keys and Production Keys by clicking on the adequate buttons.
After the creation of the keys, you can get the user token. To do so, click on the Get a User Token link in the bottom of the page. Go through the form, log in with you eBay account and you will get the keys and token needed to configure the module in Odoo.
Set up tokens in Odoo?¶
To set up the eBay integration, go to.
First choose if you want to use the production or the sandbox eBay Site. Then fill in the fields Developer Key, Token, App Key, Cert Key. Apply the changes.
Once the page is reloaded, you need to synchronize information from eBay. Push on Sync countries and currencies, then you can fill in all the other fields.
When all the fields are filled in, you can synchronize the categories and the policies by clicking on the adequate buttons.
Accept account deletion notifications¶
Since September 2021, eBay requires supporting customer account deletion/closure notifications. As such, when eBay receives an account request for deletion, all eBay partners must confirm the reception of the request and take further action if necessary.
Odoo has a notification endpoint to receive those notifications, confirm the reception of the request, and handle the first set of actions to anonymize the account details in Contacts and remove the customer’s access to the portal.
Make sure to correctly set up your subscription to the marketplace account deletion notifications as eBay may temporarily disable the related eBay account until the subscription is completed.
Verify your installation of Odoo is up to date¶
In order to activate the endpoint, the module eBay Connector - Account Deletion must be installed. If your Odoo database was first created after September 2021, the module is installed automatically and you can proceed to the next step.
Update Odoo to the latest release¶
The notification endpoint is made available through a new Odoo module; to be able to install it, you must make sure that your Odoo source code is up-to-date.
If you use Odoo on Odoo.com or Odoo.sh platform, your code is already up-to-date and you can proceed to the next step.
If you use Odoo with an on-premise setup or through a partner, then you must update your installation as detailed in this documentation page or by contacting your integrating partner.
Update the list of available modules¶
New modules must be discovered by your Odoo instance to be available in themenu.
To do so, activate the developer mode, and go to . A wizard will ask for confirmation.
Install the eBay Connector - Account Deletion update¶
You should never install new modules in your production database without testing them in a duplicate or staging environment. For Odoo.com customers, a duplicate database can be created from the database management page. For Odoo.sh users, you should use a staging or duplicate database. For on-premise users, you should use a staging environment - you should contact your integrating partner for more information regarding how to test a new module in your particular setup.
To install the module, go to the
Apps search facet and
ebay. If the module eBay Connector - Account Deletion is present and marked as
installed, your Odoo database is already up-to-date and you can proceed with the next step. If it is
not yet installed, install it now.
Retrieve endpoint details from Odoo¶
The endpoint details can be found in. Click on Generate Token to retrieve your Verification Token.
Subscribe to account deletion notifications¶
Log in on the developer portal of eBay and go to Alerts & Notifications.
To subscribe to deletion/closure notifications, eBay needs a few details:
An email address to send notifications to if the endpoint is unreachable.
The endpoint details:
The URL to Odoo’s account deletion notification endpoint
A verification token
You can edit the last two fields once the email address field is filled out.
Verify the connectivity with the endpoint¶
After setting the retrieved endpoint details in eBay’s dashboard, consider testing the connectivity with the Send Test Notification button.
You should get the following confirmation message: “A test notification was sent successfully!”
Using the updated synchronisation method¶
If you have a lot of products, the eBay API can sometimes refuse some synchronization calls due to a time-based limit on the number of requests that eBay enforces.
To fix this issue, a new implementation mechanism has been developed; however this updated mechanism is disabled by default to avoid having the 2 systems running in parallel in existing installations.
To switch to the new synchronization mechanism:
Activate the developer mode.
Archive the old synchronization actions (both are named Ebay: update product status)
Activate the new synchronization actions (Ebay: get new orders which runs every 15min by default and Ebay: synchronise stock (for ‘get new orders’ synchronisation) which runs once a day per default)
Ensure that the Next Execution Date for both these actions are in the near future
Starting with the next execution date, the new method will be used instead of the old one.