Plan Onsite Interventions from Helpdesk Tickets

The integration with the Helpdesk application lets your helpdesk team manage interventions requests directly. It speeds up processes as you can plan field services tasks from tickets.

Enable the feature

Go to Helpdesk ‣ Configuration ‣ Helpdesk Teams ‣ Edit and enable Onsite Interventions ‣ Save.

Tasks from tickets in Odoo Field Service

Now once your helpdesk team needs, they have the option to Plan Intervention from tickets.

Tasks from tickets in Odoo Field Service