Domain names

A domain name works as an address for your website. It makes the Internet much more accessible as it allows users to type a meaningful web address, such as www.odoo.com, rather than its server’s IP address with a series of numbers.

You can use a custom domain name to access your Odoo database and websites:

Note

Odoo Online and Odoo.sh databases, including their websites, use by default a subdomain of odoo.com for both the URL and the emails (e.g., https://example.odoo.com).

Important

Odoo offers a free custom domain name to all Odoo Online databases for one year. Visitors can then access your website with an address such as www.example.com rather than the default example.odoo.com.

About domain names

Having a good domain name is as important to your branding as the name of your business or organization as it is the first thing your visitors will notice. We recommend you keep them simple, short, easy to remember and spell.

A subdomain is a domain that is a part of another domain. It often refers to the additional part that comes before the main domain name. Traditionally, most websites use the www. subdomain, but any string of letters can be used as well. You can use subdomains to direct your visitors to other websites than your main website or to specific pages (e.g., experience.odoo.com points to a specific page.)

All domain names are referenced in the Domain Name System, or DNS, which works as a giant directory for the Internet. There are many DNS servers, so any modification to the DNS can take up to 72 hours to propagate worldwide on all servers.

Register a free domain name with Odoo

You can register a domain name for your Odoo Online database directly from Odoo Website or your database manager.

Important

  • Your domain name is free for one year if you register it with Odoo!

  • The domain name is registered with Gandi, the domain name registrar.

  • You are the owner of the domain name and can use it for other purposes.

  • Odoo manages payment and technical support for you.

To do so, go to Website ‣ Go to website ‣ Promote ‣ Domain Name. Alternatively, open your database manager, click on the settings button next to your database, then on Domain names.

Clicking on Domain Names from an Odoo website

Search for the domain name of your choice to check its availability, then select the one you want to register for your website.

The search of the domain name example.com shows which associated domains are available.

Next, fill in the form with your information to become the domain name owner.

Your domain name is directly linked to your database, but you still have to map your domain name with your website.

Note

  • Free domain names are also available for free Odoo Online databases (if you installed one app only, for example). In this case, Odoo reviews your request and your website to avoid abuse. This process may take up to three days.

  • This is not available for Odoo.sh databases yet.

Manage your domain name registered with Odoo

To manage the DNS records of your domain name registered with Odoo or to visualize the contacts associated with it, open your database manager, click on the settings button next to your database, on Domain names, and then on Contacts or DNS.

Management of the domain names linked to an Odoo database

Note

Please submit a support ticket if you need further assistance to manage your domain name.

Configure your existing domain name

If you already own a domain name, you can use it to point to your website.

To avoid any issue with the SSL certificate validation, we highly recommend that you proceed with the following actions in this order:

  1. Add a CNAME record on your domain name’s DNS zone.

  2. Map your domain name with your Odoo database.

  3. Map your domain name with your Odoo website.

  4. Optionally: Change the web base address of your database.

Add a CNAME record

A CNAME record is a type of DNS record that points to the IP address of another website rather than to directly to an IP address.

You need a CNAME record that points to your Odoo database. The requirements are detailed in your database manager.

The target address is the current address of your database, as defined at its creation (e.g., example.odoo.com)

  1. Open your domain name’s manager dashboard.

  2. Open the DNS zone management page for the domain name you want to configure.

  3. Create a CNAME record pointing to the address of your database.

While Odoo suggests creating a CNAME record for your www. subdomain (www.example.com, you can of course use any domain name of your choice, with any subdomain (e.g., anything.example.com).

Example

You own the domain name example.com, and you have an Odoo Online database at the address example.odoo.com. You want to access your Odoo database primarily with the domain www.example.com but also with the naked domain example.com.

To do so, you create a CNAME record for the www subdomain, with example.odoo.com as the target. The DNS zone manager generates the following rule and adds it to your DNS zone: www IN CNAME example.odoo.com.

You also create a redirection from example.com to wwww.example.com.

Your new DNS records are propagated to all DNS servers.

Note

Here are some specific guidelines to create a CNAME record:

Naked domain

A naked domain is a domain name that doesn’t have any subdomain at the beginning of the address (e.g., odoo.com instead of www.odoo.com).

You may want your naked domain to redirect to your website as some visitors may not type the full domain name to access your website.

  1. Open your domain name’s manager dashboard.

  2. Create a redirection from the naked domain (example.com) to your main domain name (www.example.com).

Note

Depending on your domain name registrar, this redirection may be already pre-configured.

Map your domain name with your Odoo database

Open your database manager, click on the settings button next to your database, on Domain names, and then on Use my own domain at the bottom of the right column.

Type the domain name you want to add to this database, then click on Verify to check if the CNAME record is correctly configured. Once done, click on I confirm, it’s done.

Verification of the CNAME records of a domain name before mapping it with a database

Warning

Make sure to add a CNAME record to your domain name’s DNS before mapping your domain name with your Odoo database.

Failing to do so may impede the validation of the SSL certificate and would result in a certificate name mismatch error. This is often displayed by web browsers as a warning such as “Your connection is not private”.

If this is the case and you have added the domain name to your database’s settings less than five days ago, wait 24 hours as the validation may still happen. Otherwise, please submit a support ticket including screenshots of your CNAME records.

SSL encryption (HTTPS protocol)

SSL encryption is an encryption-based Internet security protocol. It allows your visitors to navigate your website through a secure connection, which appears as an https:// protocol at the beginning of your web address, rather than a non-secure http:// protocol.

Odoo generates a separate SSL certificate for each domain mapped in the database manager, using integration with Let’s Encrypt Certificate Authority and ACME protocol.

Note

  • The certificate generation may take up to 24h.

  • Several attempts to validate your certificate are made during the five days following the moment you add your domain name in your database’s settings.

  • If you already use another service, you can keep using it or simply change for Odoo.

Web base URL of a database

The web base URL of a database, or root URL affects your main website address and all the links sent to your customers (e.g., quotations, portal links, etc.).

To configure it, access your Odoo database with your custom address, then log in as an administrator of your database (any user in the Settings group) from the login screen.

Warning

Connecting to your database with the original Odoo subdomain address (e.g., example.odoo.com also updates the web base URL of your database. See below to prevent these automatic updates.

Alternatively, you can do it manually. To do so, activate the developer mode, then go to Settings ‣ Technical ‣ System Parameters.

Find the key called web.base.url (or create it if it does not exist) and enter the full address of your website as value, such as https://www.example.com.

Note

The URL must include the protocol https:// (or http://) and must not end with a slash (/).

To prevent the automatic update of the web base URL when an administrator logs in the database, you can create the following System Parameter:

  • key: web.base.url.freeze

  • value: True

Map your domain name with your website

Mapping your domain name to your website isn’t the same as mapping it with your database:

  • It defines your domain name as the main one for your website, helping search engines to index your website properly.

  • If you have multiple websites, it maps your domain name with the appropriate website.

Go to Website ‣ Configuration ‣ Settings ‣ Website Info. If you have multiple websites, select the one you want to configure.

In the Domain field, fill in the web address of your website (e.g., https://www.example.com) and click on Save.

Configuring https://www.example.com as the Domain of the website

Warning

Mapping your domain name with your Odoo website prevents Google from indexing both your custom domain name www.example.com and your original odoo database address example.odoo.com.

If both addresses are already indexed, it may take some time before Google removes the indexation of the second address. You may also try using the Google Search Console to fix this.