Interact with Customers and Visitors with Live Chat¶
One of the ways you can build stronger relationships with your customers is by making yourself available through live chat. Live chats can have a big impact not just on your customer service, but also on sales performance, as it gives users a chance of having real-time, fast, and effective interaction.
Go toselect the appropriate channel, and set it up.
Under Channel Rules, choose when the chat pop-up appears, and an action for a given URL and/or country. Note that to take the country into account, GeoIP must be installed on your server.
The Live Chat application must be installed on your database.
Monitor your visitors¶
Under the Visitors menu, see the visitors that landed on one of your Website’s tracked pages online or offline.
Your online visitors will be authenticated if they are linked to a lead or an existing partner.
If you do not use the Website app, you can add a live chat widget to your own website.
Website’s tracked pages¶
To define which pages are tracked, on the Website application, go toand enable the option Track, on the respective pages.