Odoo에서 OnSIP로 VoIP 사용하기

중요

OnSIP VoIP 서비스는 미국 (US)에서만 사용할 수 있습니다. OnSIP VoIP 서비스는 미국 본토 48개 지역에서 널리 제공됩니다. 알래스카나 하와이에서는 서비스 요금이 더 높을 수 있습니다.

Additionally, a US billing address, and US credit card are required to use the service.

Before setting up an account with OnSIP, the business will need to make sure the business telephone numbers are portable to OnSIP.

OnSIP makes every attempt to work with all telephone service providers. However, certain local or regional guidelines may preclude the company’s current provider from releasing the number.

소개

Odoo VoIPOnSIP (Odoo Landing Page) 과 연동되도록 설정할 수 있습니다. OnSIP은 VoIP를 제공하는 업체입니다. 이 서비스를 이용하려면 OnSIP에 계정이 있어야 합니다.

Before setting up an account with OnSIP, make sure the company’s home area, and the areas that will be called, are covered by OnSIP services.

After opening an OnSIP account, follow the configuration procedure below to configure it on an Odoo database.

구성

To configure the Odoo database to connect to OnSIP services, first navigate to the Apps application from the main Odoo dashboard. Then, remove the default Apps filter from the Search… bar, and search for VoIP OnSIP.

Next, install the VOIP OnSIP module.

View of OnSIP app in the app search results.

Odoo VoIP setting

VOIP OnSIP 모듈을 설치한 후 설정 앱 으로 이동하여 통합 섹션까지 아래로 스크롤한 다음 Asterisk (VoIP) 를 찾습니다. 그런 다음 세 개의 필드에 다음 내용을 입력합니다.

  • OnSIP Domain: the domain that was assigned when creating an account on OnSIP.

  • WebSocket: wss://edge.sip.onsip.com

  • VoIP Environment: Production

VoIP configuration settings in Odoo Settings app.

To access the OnSIP domain, navigate to OnSIP and log in. Then, click the Administrators link in the top-right of the page.

Next, in the left menu, click Users, and then select any user. By default, the selected user opens on the User Info tab.

Click on the Phone Settings tab to reveal OnSIP configuration credentials (first column).

Domain setting revealed (highlighted) on administrative panel of OnSIP management console.

Odoo user setting

Next, the user needs to be set up in Odoo. Every user associated with an OnSIP user must also be configured in the Odoo user’s settings/preferences.

To do that, navigate to Settings app ‣ Manage Users ‣ Select the User.

On the user form, click Edit to configure the user’s OnSIP account. Then, click the Preferences tab, and scroll to the VoIP section.

In this section, fill in the fields with OnSIP credentials.

Fill in the following fields with the associated credentials listed below:

  • VoIP Username / Extension Number = OnSIP Username

  • OnSIP Auth Username = OnSIP Auth Username

  • VoIP secret = OnSIP SIP Password

  • External device number = OnSIP Ext. (extension without the x)

OnSIP user credentials with username, auth username, SIP password, and extension highlighted.

The OnSIP extension can be found in the User banner line above the tabs.

When these steps are complete, navigate away from the user form in Odoo to save the configurations.

Once saved, Odoo users can make phone calls by clicking the ☎️ (phone) icon in the top-right corner of Odoo.

더 보기

Additional setup and troubleshooting steps can be found on OnSIP’s knowledge base.

Incoming calls

또한 Odoo 데이터베이스에 수신 전화가 걸려오면 Odoo에 팝업창이 나타납니다. 통화 팝업창이 나타나면 초록색 📞 (전화) 아이콘을 클릭하여 전화를 받습니다.

To ignore the call, click the red 📞 (phone) icon.

Incoming call shown in the Odoo VoIP widget.

더 보기

VoIP widget

문제 해결

Missing parameters

If a Missing Parameters message appears in the Odoo widget, make sure to refresh the Odoo browser window (or tab), and try again.

Missing parameter message in the Odoo VoIP widget.

Incorrect number

If an Incorrect Number message appears in the Odoo widget, make sure to use the international format for the number. This means leading with the international country code.

국가 코드는 원하는 국가의 전화 시스템에 액세스할 수 있는 위치 코드입니다. 국가 코드를 대상 번호보다 먼저 누르게 됩니다. 전 세계 각 국가마다 고유한 국가 코드가 있습니다.

For example, 16505555555 (where 1 is the international prefix for the United States).

Incorrect number message populated in the Odoo VoIP widget.

더 보기

For a list of comprehensive country codes, visit: https://countrycode.org.

OnSIP on mobile phone

컴퓨터로 Odoo를 사용하고 있지 않는 경우에도 전화 송수신을 하려면, 휴대폰의 소프트폰 앱을 Odoo VoIP 와 병행하여 사용하면 됩니다.

This is useful for convenient, on-the-go calls, and to make sure incoming calls are heard. Any SIP softphone will work.