Setup
Easy to configure
Set up and start making calls in just a few steps.
SIP-compatible
Integrate with VoIP providers that support the SIP protocol, including Zoiper, Linphone, and Axivox.
Calls and messages
Click-to-call
Call any number in Odoo with one click.
Simultaneous ring
All your devices will ring when someone calls your number.
Call transfer
Transfer a caller to a colleague or a team.
Use any device
Odoo VoIP works on your computer, smartphone, tablet, or VoIP phone. Handle calls directly from your web browser or in Odoo's mobile app.
Call usability
Access the dialpad during a call and press enter after typing a number to navigate voice menus faster.
E164 number matching
Better matching between phone numbers and contacts using standard E164 formatting.
Integration
Full database integration
Make a call and manage tasks from any Odoo app.
VoIP widget
Make or receive calls and schedule follow-ups within the widget.
Integrated providers
Choose from a wide range of VoIP providers to access their full feature set.
Multitasking
Log notes, send messages to your customers, and schedule activities while you're on a call.
CRM integration (and other Odoo apps)
Schedule activities from the chatter in any Odoo app. Integrates with apps like CRM, Sales, Helpdesk, Invoicing, and more.
Call routing & flow builder
Configure custom call flows to automatically route incoming calls based on working hours, caller location, team availability, or specific destination rules.
Phone numbers
Purchase virtual phone numbers directly through Odoo and instantly assign them to specific team members or departments.
Device and call transfer
Move active calls between devices without interruption, or transfer them directly to available colleagues in real time.
Provider features
Worldwide calling
Make and receive calls to and from anywhere in the world.
Dial-plan architecture
Dial-by-number, voice introductions, voicemails, call queues, and conferences can all be structured to create a unique user experience pathway when a call is received.
Dynamic caller IDs
Make or receive calls using different country/area codes to support your users where they are located.
Call forwarding and simultaneous ringing
Take actions when a user is already on a call: forward it to another user or number, or ring several people simultaneously with an integrated provider.
Call queues
Support customers with a pool of representatives ready for customer support, sales, or any call center use case.
Conference calls
Join group calls in virtual conference rooms to ensure everyone is on the same page.
