语音邮件和音频信息

管理语音信箱是所有企业的重要组成部分。公司需要轻松访问留言，并及时处理任何未接来电。录制音频留言，例如感谢来电者的联系，或引导他们到正确的分机，也是个性化业务互动并与客户建立良好关系的绝佳方式。

本文档涵盖 Axivox 管理门户中语音邮件和音频信息的配置。

设置全球语言

要开始使用 Axivox 语音邮件和音频信息，应在 Axivox 管理门户中设置全球语言。要执行此操作，请访问 manage.axivox.com<axivox_admin_>。登录门户后，转到 设置 ‣ 全球语言（例如：语音邮件信息……）。

在此处，设置语言为：法语, 英语, 西班牙语, 或 德语。

然后，点击 保存 键，再单击 常规设置 页面右上角的 应用更改 键，将更改应用到正式运行版中。

激活语音邮件

要让用户在 Axivox 中使用语音邮件，**必须**在 Axivox 管理门户中打开语音邮件功能。要开始对用户使用语音邮件，请导航到`manage.axivox.com<axivox_admin>`_。然后，使用相应的管理员凭据登录。

在 Axivox 管理面板的左侧菜单中，点击进入 用户。

Then, click into the specific user the voicemail should be activated for. Under the section marked, Voicemail, open the drop-down menu, and click on Yes.

Lastly, Save the change, then click Apply changes in the upper-right corner of the screen.

Voicemail

The next step is to set up the individual voicemail boxes on the Axivox administrative portal. To access the portal, visit manage.axivox.com and log in. Then, navigate to Voicemails, located in the menu on the left.

If the voicemail option was activated in the user profile, using this process 激活语音邮件, then a voicemail is automatically created on the Voicemails page.

小技巧

It should be noted that some of the administrative portal language is in French, as Axivox is a Belgian company. The global language is still set to one of the four options as seen here: 设置全球语言.

Manually create voicemail

To manually create a new voicemail box, click Add a voicemail on the Voicemails page. Or, edit an existing voicemail box, by clicking Edit to the far-right of an existing voicemail box on the Voicemails page.

Example

Suppose a sales or support team needs a general voicemail box. The voicemail would need to be created manually, and attached to an incoming number.

The new, manually-created voicemail box should be attached to an incoming number, so it can receive messages. To do so, navigate to Incoming numbers, located in the menu on the left. Then, click Edit to the far-right of the specific number the voicemail should be linked to.

In the Destination type for voice call field, click the drop-down menu, and select Voicemail. Then, open the drop-down menu on the next line labeled, Voicemail, and select the manually-created voicemail box.

重要

If an incoming number is capable of receiving SMS/text messages, an additional field, Destination email address for Incoming SMS, is present.

To determine whether an incoming number is capable of receiving SMS/text messages, click Incoming numbers from the menu on the left, then check the SMS compatible column for the incoming number.

Then, if applicable, in the field labeled, Destination email address for Incoming SMS, enter an email to which incoming text messages sent to the incoming number can be received. Some incoming numbers (US +1) in Axivox are capable of receiving text messages from individuals and automated numbers.

Should this field be left empty, the default destination address is used, instead (as previously set in the beginning of the process for manually creating a voicemail).

Once all desired configurations are complete, click Save, then click Apply changes in the upper-right corner of the screen to implement the change into production.

通知

Now, whenever a voicemail is received on any of the automatically pre-configured or manually-linked voicemail boxes, an email is sent to the user’s email address, as listed in the Voicemails page, or in the user’s Axivox profile.

This information can be accessed by navigating to Users in the left menu, and clicking Edit next to the specific user in question.

Forwarding to voicemail

In Axivox, there are also numerous forwarding settings for a user. To access these forwarding settings, go to manage.axivox.com and log in.

Next, navigate to Users, located in the menu on the left.

From there, click into the specific user the forwarding should be added to. Then, open the Forwardings tab.

If the user is busy on another call, or away from the phone, there is an option present in this tab to Send to voicemail as a last resort, located in the Forwarding on no answer and Forwarding on busy fields.

If the Send to voicemail as a last resort box is ticked, when the forwarding actions stated in each section are not successful, the caller is routed to the voicemail set on the particular user.

参见

For more information on forwarding and transfers, visit 转发选项卡.

When all the desired configurations are complete, click Save, then click Apply changes in the upper-right corner of the screen to implement the change.

Audio messages

It is possible to add audio messages before a customer’s call is even taken, to inform them about the waiting time for deliveries, the availability of a product, or any other important promotional messages.

To record an audio message in Axivox, navigate to manage.axivox.com and log in.

Next, click on Audio messages in the menu on the left. From the Audio messages page, click Add a message.

Type in a Name, and click Save.

Upon clicking Save, the browser redirects back to the main Audio messages page, where the newly-created message can be found on the list.

There are two different ways to make the audio message. The user could either record the message over the phone, or type the message (in text), and select a computer-generated speaker to read the message.

Record audio message

To record an audio message over the phone, click the orange button labeled, Record/Listen, located to the right of the desired message on the list to record, on the Audio messages page.

When clicked, a Record / listen to a message pop-up window appears. From here, the message is then recorded, via one of the extensions that is associated with the user. Under Extension to use for message management field, click the drop-down menu, and select the extension where Axivox should call to record the message.

Then, click OK to begin the call.

注解

The user must be active in the production database with VoIP configured. To configure VoIP for a user, see this documentation: 通过 Axivox 在 Odoo 中提供 VoIP 服务.

Upon connecting to the Axivox audio recorder management line, a recorded French-speaking operator provides the following options:

1. 按 1 录制消息。

2. 按 2 收听当前消息。

在录制新的音频信息之前，请根据系统中是否已经存在需要审核的特定音频信息，按 1 或 2。

按 1 开始录制新的音频消息，然后按 # 键结束录制。

The French-speaking operator returns to the line presenting the first set of questions again:

1. 按 1 录制消息。

2. 按 2 收听当前消息。

按 # 结束通话。

编写音频消息

要键入信息并选择电脑扬声器播放文本，请导航至左侧菜单中的 音频消息。

在 音频消息 页面，选择应附加信息的相应音频消息， 名称 旁边标有 文本消息 的蓝色按钮。

这样做会弹出一个 将文本转换为消息 窗口。

在弹出的 转换为文本消息 窗口中，点击标有 语音 字段旁边的下拉菜单，选择要读入的 文本 选项。

选择 语音 并将信息写入 文本 字段后，点击 生成 处理音频文件。

文本的读取语言与 文本 字段中所写的语言相同。如果 语音 字段中的语言不同，则计算机化的扬声器会使用相应的口音。

最后，完成这些步骤后，点击 保存 音频信息。

To implement the changes, click Apply changes in the upper-right corner of the screen.

小技巧

To set a greeting or audio message in a dial plan element double-click on the element. This could be a Play a file element, or a Menu element, in which the caller should encounter an urgent message, or a dial-by-number directory.

For more information on dial plans see this documentation: Dial plan basics or 高级拨号计划.

Music on-hold

Axivox has the option to add custom hold music to the call whenever a caller is waiting for their call to be answered. To add hold music to the Axivox administrative portal, navigate to the manage.axivox.com, and log in.

Then, click on Music on hold from the menu on the left, and a Change the music on hold pop-up window appears.

On the Change the music on hold pop-up window, click the Choose File button to select an MP3 (MPEG Audio Layer 3) or WAV (Waveform Audio File Format ) file to be uploaded.

注解

Only MP3 or WAV files can be uploaded to the Axivox administrative portal.

选择文件后，进展`栏会显示上传状态。活动完成后，点击 :guilabel:`关闭 即可关闭窗口。

完成所需更改后，单击屏幕右上角的 应用更改。