Our references
SMICO
Smico is a financial institution specialized in providing microcredit in the Democratic Republic of Congo. Their objective is to promote financial inclusion by offering loan services to small businesses and individual entrepreneurs who have limited access to traditional financing.About: SMICO SA is a Congolese (DRC) microcredit company, whose head office is located in Goma. Its objective is to provide its clients with a range of credit and savings services adapted to their needs. It participates in the economic development of micro- entrepreneurs and the individual development of individuals.
The challenges: Optimize customer relationship management by capturing, processing and analyzing information about customers and prospects. This is done in order to improve acquisitions and build customer loyalty by offering them quality services. The objective is to make the work of sales teams more efficient by determining a framework for steering and monitoring interactions with customers.
The solution :A centralized CRM that allows us to easily track defaulted borrowers, follow the prospecting of potential customers, track inactive customers, do marketing campaigns via email and SMS.
The result: The project is still ongoing... We look forward to updating the results!
Main modules: CRM, Email marketing, Documents, Social marketing and Helpdesk. Finance / Legal / Insurance
SMIGHT GmbH
Die SMIGHT GMBH, ein Unternehmen, das erst vor kurzem eine eigene Rechtsform wurde, konzentriert sich auf die Bereitstellung innovativer und intelligenter Systeme für den modernen Versorgungssektor.Mit Hilfe von SAMSA-IT war SMIGHT in der Lage, den odoo-Standard freizuschalten, was zu niedrigeren Wartungskosten führen wird, und ihre Prozesse in Bezug auf die Verwaltung ihrer Geschäftsabläufe durch Vertrieb, Kontakte, CRM, Inventar, ... zu rationalisieren.
Als odoo-Partner beriet SAMSA-IT SMIGHT bei der optimalen Nutzung von odoo speziell für ihr Unternehmen und unterstützte sie bei allen Funktionen des odoo-Standards, die je nach den spezifischen Anforderungen und Bedürfnissen des Unternehmens implementiert und genutzt werden können. Wholesale / Retail
SMOI
Le Groupe SIRR compte huit entités implantées sur le sol malgache et opérant dans divers secteurs d’activité interdépendants : la distribution, l’immobilier, la santé, l’hôtellerie et la restaurationLa société a fait appel à eTech pour l’upgrade de la v9 vers une nouvelle plateforme Odoo v14. Real Estate
SMOU Lifts Trading LLC
Smou Lifts provides elevator and lifting solutions to clients across the region. Their field service operations were managed manually, which caused delays in job assignments and made it difficult to track installations. Customer satisfaction suffered due to slow responses and unexpected downtime. The business struggled with reactive maintenance that left equipment vulnerable to sudden breakdowns. Technicians also lacked optimized routes, wasting time and resources. We deployed Odoo ERP’s service management module integrated with IoT technology. Real-time job tracking gave visibility to managers, while predictive maintenance reduced risks of failures. Technician routing was optimized, and customers gained a portal for transparency. Service requests were resolved faster, downtime decreased, and overall service quality improved. Smou Lifts now operates with efficiency and reliability, strengthening trust with their clients. Wholesale / Retail
SMPL ID
Smpl ID is a leading consultation and system integrator in the EMEA region, we have been successfully growing over the years and have expanded our business to cover over 25 countries.Headquartered in Dubai with presence in The Netherlands, Egypt and Pakistan we praise ourselves for having a multinational team that brings years of broad expertise and a strong understanding of each customer need, culture and market.
Smpl ID focuses its business in Identity and Access Management, Risk & Governance, Audit & Compliance and Automation (RPA), we are working together with a large variety of customers and partners in public sector, banking, telecom, oil and gas, retail.
Smpl ID successful journey brought us many recognitions and awards by international leading technology vendors, in 2021 Smpl ID was awarded best partner of One Identity in the MEA region.
Our aim is to be a global player helping our customers to achieve their goals in a challenging era of advanced digitalization across industries.
Our knowledge and team are key factors to achieve successful projects goals.
We differentiate ourselves by our resourceful team and realistic approach. Utilities / Energy / Water supply
