Support tickets
Multi-channel support
Create tickets through email, live chat, and online forms.
Custom team configurations
Create teams to handle tickets based on workflow, customer, department, and more.
Automatizované přiřazení
Přiřaďte tikety automaticky na základě zatížení týmu.
Custom pipeline stages
Customize workflows for each team with unique or shared stages.
Automatické aktualizace pro zákazníky
Přiřaďte vlastní šablony e-mail a SMS k etapám, aby posílat aktualizace zákazníkům když se jejích tiket přesune do další fází.
Integrace
Help Center
Offer additional support to customers through eLearning courses, community forums and knowledge articles.
Live Chat support
Create a live chat channel specifically for a help desk team where agents can answer questions, assist with customer issues, and create tickets instantly from a chat window.
Podpora Chat Bot
Design and enable a chat bot to answer simple questions, capture contact information, and create helpdesk tickets automatically without the assistance of a support agent.
Refunds
Issue credit notes directly from a ticket.
Vrácení zboží
Process returns on faulty or incorrect products from a customer ticket.
Field Service tasks
Plan onsite interventions through the Field Service application.
Coupon codes and discounts
Create codes for discounts or free products to send directly to customers from a ticket.
Příkaz k opravě
Send broken items for repair.
Track performance
SLAs (Service Level Agreements)
Create and manage service level agreements based on customer, priority, team, or ticket type.
Track and Bill Time
Track the amount of time spent on tickets and create invoices for that time to bill customers directly.
Reportování
Get a comprehensive view of the performance of teams and individual employees, as well as the success of SLAs.
Customer Ratings
Receive and track feedback from customers on individual tickets.
