Skip to Content
Меню

Get some help

Лінії екстреної допомоги
Америка +1 (650) 870 2051
Латинська Америка +1 (650) 260 6552
Європа +32 2 616 8002
Африка +254 207 640 404
Середній Схід +971 4 589 6470
Азія +91 79 40 500 100
Зверніть увагу, що підписники отримуватимуть усі повідомлення, які будуть спільно використовуватися
Увійдіть, якщо ви не знаєте ваш код підписки
You can manage your documents and personal information from your account
You can find more information in our документація or from our Електронне навчання platform
Provide as much information as you have (screenshot, video, traceback, ...)
You can have more information from our документація or from our Електронне навчання platform
Find more information in our docucmentation
Get more information from our upgrade platform or the документація
Check your subscription status
Додати більше прикріплень
Please do not include sensitive data. We will handle your data as described in our Політика конфіденційності, to help you solve your issue.
If empty, the support can intervene on stagings or create a new one.
Здається, у вас немає пакета підтримки або у вашому поточному пакеті невистачає годин, будь ласка, зв'яжіться зі своїм Акаунт-Менеджером:


Any Question?

Odoo support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo Support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis.

If you encounter an issue in a custom module or custom code (extra lines of code), support can be provided as long as the subscription contains maintenance costs for additional lines of code.

Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shiping provider, ....). These topic can be covered through a Odoo Success Pack.

You can contact us through contact us page or schedule a meeting with one of our business expert.
You can find useful information by going to this page.

To change information like name, address or contact go to your portal. To change your tax ID or your country, fill in this form and provide as much information that proves your company identity:

  • Taxes registration document with name address
  • link to the official public information of the company (BCE, ...)
  • a proof of acquissition

Inside your database, you can add users and give them all accesses needed to administrate the database. Contact us if the initial admin do not have access to the database anymore. For your odoo.sh project, follow this steps to change the owner. Fill in this form if you need more assistance.

The upgrade of your database depend on the hosting of your database. Go to the upgrade page for more information. You can contact us via this form if you encounter an issues during your tests.

It is possible to migrate from one hosting option to another, read the документація. The support team can assist to move to the online platform. For other move, contact your partner or your account manager.

You can find useful information by visiting these pages:

You can find useful information by visiting these pages: