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Our Support team mainly works in English.

We can also support you in Spanish, French and Dutch.

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Europe +32 2 616 8002
Africa +32 2 616 8002
Asia +91 79 40 500 100
 
What's included?

Here is what you can expect.

Our technical teams are currently facing a significant increase in the number of support requests. You may experience a delayed response time as we work to address this.

~The Odoo Support teams

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Ticket Description
How to report a traceback?

Please attach a screenshot showing the bottom of the traceback and the full url:

Recommendations

Describe how to reproduce your issue on a standard version. You can get a standard instance on runbot.odoo.com.

Provide as much detail as you can, this will speed up the resolution process.

Screencasts or annotated screenshots help a lot for reproducing issues. Produce them easily with these Chrome plugins:

Odoo Community users don't get access to the support

Here are some resources that might help you:

If you encounter an issue with one of the following services, you are welcome to contact our support at apps@odoo.com:

  • Bill Digitalization (OCR)
  • Lead Enrichment, Lead Mining, Visits to Leads
  • Partner Autocomplete
  • SMS Text Message
  • Snailmail

If you have difficulties setting up Odoo, we recommend to go with Odoo Online (free for one App).
You will still be able to move to on premise afterwards.

Start Online. It's free.