Hello everyone,
I'm dealing with a scenario where I would like a ticket to be re-opened with in 24 hours if a client responds. Currently, I don't see that there's any way to re-open a ticket in Odoo after it has been closed, let alone re-open it within a specific window of time.
I'm sure I'm missing something basic, as I'm very new to all this.
Any help would be appreciated!
Thanks,
Nathan
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Kế toán
- Tồn kho
- PoS
- Project
- MRP
Câu hỏi này đã bị gắn cờ
1
Trả lời
3220
Lượt xem
You can create automated actions to reopen/ change stage of a ticket. Do refer the below posts, might help define specific to your need
https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636
https://www.odoo.com/forum/helpdesk-29/automated-action-stage-update-169382
Bạn có hứng thú với cuộc thảo luận không? Đừng chỉ đọc, hãy tham gia nhé!
Tạo tài khoản ngay hôm nay để tận hưởng các tính năng độc đáo và tham gia cộng đồng tuyệt vời của chúng tôi!
Đăng kýBài viết liên quan | Trả lời | Lượt xem | Hoạt động | |
---|---|---|---|---|
|
2
thg 7 24
|
1920 | ||
|
3
thg 3 25
|
4925 | ||
|
2
thg 3 24
|
2186 | ||
|
0
thg 5 21
|
4000 | ||
|
0
thg 11 20
|
2116 |
To be clear here is my code that I'm using for the computed field:
Dependencies street, city, state_id, zip
def generate_maps_link(streetID, cityID, stateID, zipID):
base_url = "https://www.google.com/maps/search/?api=1&query="
address = streetID + "," + cityID + "," + stateID + " " + zipID
encoded_address = address.replace(" ", "+")
final_url = base_url + encoded_address
return final_url
for record in self:
street_gm = record['street']
city_gm = record['city']
state_gm = record['state_id']
zip_gm = record['zip']
record['x_studio_google_maps'] = generate_maps_link(street_gm, city_gm, state_gm, zip_gm)
In my code, 'x_studio_google_maps' is the read-only text field where I want the link to be displayed.
But nothing happens. So something is wrong with my code somewhere.