Skip to Content
Menu
Musisz się zarejestrować, aby móc wchodzić w interakcje z tą społecznością.
To pytanie dostało ostrzeżenie
1 Odpowiedz
3105 Widoki

Hello everyone,
I'm dealing with a scenario where I would like a ticket to be re-opened with in 24 hours if a client responds. Currently, I don't see that there's any way to re-open a ticket in Odoo after it has been closed, let alone re-open it within a specific window of time.

I'm sure I'm missing something basic, as I'm very new to all this.

Any help would be appreciated!


Thanks,
Nathan

Awatar
Odrzuć
Autor

To be clear here is my code that I'm using for the computed field:
Dependencies street, city, state_id, zip

def generate_maps_link(streetID, cityID, stateID, zipID):
base_url = "https://www.google.com/maps/search/?api=1&query="
address = streetID + "," + cityID + "," + stateID + " " + zipID
encoded_address = address.replace(" ", "+")
final_url = base_url + encoded_address
return final_url

for record in self:
street_gm = record['street']
city_gm = record['city']
state_gm = record['state_id']
zip_gm = record['zip']
record['x_studio_google_maps'] = generate_maps_link(street_gm, city_gm, state_gm, zip_gm)

Autor

In my code, 'x_studio_google_maps' is the read-only text field where I want the link to be displayed.

But nothing happens. So something is wrong with my code somewhere.

Najlepsza odpowiedź

You can create automated actions to reopen/ change stage of a ticket. Do refer the below posts, might help define specific to your need

https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636
https://www.odoo.com/forum/helpdesk-29/automated-action-stage-update-169382

Awatar
Odrzuć
Powiązane posty Odpowiedzi Widoki Czynność
2
lip 24
1769
3
mar 25
4736
2
mar 24
2014
0
maj 21
3852
0
lis 20
2041