Hello everyone,
I'm dealing with a scenario where I would like a ticket to be re-opened with in 24 hours if a client responds. Currently, I don't see that there's any way to re-open a ticket in Odoo after it has been closed, let alone re-open it within a specific window of time.
I'm sure I'm missing something basic, as I'm very new to all this.
Any help would be appreciated!
Thanks,
Nathan
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Boekhouding
- Voorraad
- PoS
- Project
- MRP
Deze vraag is gerapporteerd
1
Beantwoorden
4024
Weergaven
You can create automated actions to reopen/ change stage of a ticket. Do refer the below posts, might help define specific to your need
https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636
https://www.odoo.com/forum/helpdesk-29/automated-action-stage-update-169382
Geniet je van het gesprek? Blijf niet alleen lezen, doe ook mee!
Maak vandaag nog een account aan om te profiteren van exclusieve functies en deel uit te maken van onze geweldige community!
Aanmelden| Gerelateerde posts | Antwoorden | Weergaven | Activiteit | |
|---|---|---|---|---|
|
2
jul. 24
|
2811 | ||
|
3
mrt. 25
|
5892 | ||
|
2
mrt. 24
|
2846 | ||
|
0
mei 21
|
4796 | ||
|
0
nov. 20
|
2615 |
To be clear here is my code that I'm using for the computed field:
Dependencies street, city, state_id, zip
def generate_maps_link(streetID, cityID, stateID, zipID):
base_url = "https://www.google.com/maps/search/?api=1&query="
address = streetID + "," + cityID + "," + stateID + " " + zipID
encoded_address = address.replace(" ", "+")
final_url = base_url + encoded_address
return final_url
for record in self:
street_gm = record['street']
city_gm = record['city']
state_gm = record['state_id']
zip_gm = record['zip']
record['x_studio_google_maps'] = generate_maps_link(street_gm, city_gm, state_gm, zip_gm)
In my code, 'x_studio_google_maps' is the read-only text field where I want the link to be displayed.
But nothing happens. So something is wrong with my code somewhere.