Hello everyone,
I'm dealing with a scenario where I would like a ticket to be re-opened with in 24 hours if a client responds. Currently, I don't see that there's any way to re-open a ticket in Odoo after it has been closed, let alone re-open it within a specific window of time.
I'm sure I'm missing something basic, as I'm very new to all this.
Any help would be appreciated!
Thanks,
Nathan
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You can create automated actions to reopen/ change stage of a ticket. Do refer the below posts, might help define specific to your need
https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636
https://www.odoo.com/forum/helpdesk-29/automated-action-stage-update-169382
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To be clear here is my code that I'm using for the computed field:
Dependencies street, city, state_id, zip
def generate_maps_link(streetID, cityID, stateID, zipID):
base_url = "https://www.google.com/maps/search/?api=1&query="
address = streetID + "," + cityID + "," + stateID + " " + zipID
encoded_address = address.replace(" ", "+")
final_url = base_url + encoded_address
return final_url
for record in self:
street_gm = record['street']
city_gm = record['city']
state_gm = record['state_id']
zip_gm = record['zip']
record['x_studio_google_maps'] = generate_maps_link(street_gm, city_gm, state_gm, zip_gm)
In my code, 'x_studio_google_maps' is the read-only text field where I want the link to be displayed.
But nothing happens. So something is wrong with my code somewhere.