How can I change the FROM and REPLY-TO email address of all my Followup emails going out? Instead of the catchall email?

Question

I have a Customer follow-up set up in version 12 and it works great.
I would rather have emails come FROM (and have Customers REPLY) to the catchall email address that I have for creating tickets in the first place.
How would this be possible?

David Higgins · Answer

I was wondering if anyone has an update here. I have follow-up emails being sent but I would like them to either be sent from a 'no-reply' email address or a specific users email address. Right now these emails are being sent from a 'catchall' email address so customer reply's go there. Is this possible through the UI or will dev work need to be done to change the email address?

Chiara Keating · Answer

Hi Joseb Thank you for your reply.

I couldn't find the customer follow-up email template.

Josep Anton Belchi Riera · Answer

You can customize the email templates (Menu: Settings / Technical / Templates)
It is possible to change the fields FROM and REPLY-TO in order to fit your needs.

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