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Chiara Keating

I have a Customer follow-up set up in version 12 and it works great.

I would rather have emails come FROM (and have Customers REPLY) to the catchall email address that I have for creating tickets in the first place.

 

How would this be possible? 

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David Higgins
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I was wondering if anyone has an update here. I have follow-up emails being sent but I would like them to either be sent from a 'no-reply' email address or a specific users email address. Right now these emails are being sent from a 'catchall' email address so customer reply's go there. Is this possible through the UI or will dev work need to be done to change the email address?

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Xavier Boes

Any update on this issue David?

David Higgins

No update Xavier, sorry to disappoint

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Chiara Keating
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Hi Joseb Thank you for your reply.


I couldn't find the customer follow-up email template. 

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Josep Anton Belchi Riera

Sorry for my previous answer. It seems that Follow-ups doesn't use the email templates. They have their own templates in "Accounting/Configuration/Follow-up levels"

It seems that, in standard, it's not possible to change the From, and Reply addresses..

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Josep Anton Belchi Riera
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You can customize the email templates (Menu: Settings / Technical / Templates)

It is possible to change the fields FROM and REPLY-TO in order to fit your needs.


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