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Hello,

I have a db in Odoo online, I downloaded and restored the backup successfully onto a self-hosted Odoo community, but when I try log in, the credentials are not working. The credentials are indeed 100% the same between these 2 environments. I set the master password to be the same as the user password, just in case. Why can't I log into the self-hosted Odoo if the credentials are the same as Odoo online? PLEASE HELP.


I tried the 'reset password' from the login page, but I never get any emails in my inbox/spam. In odoo online I was using the default outgoing email server (eg domain.odoo.com). I can create a new account, but it's no admin, it only sees basic stuff like 'subscriptions' or 'profile' pages.


For further reference:

  • Odoo online is 18.0+e(enterprise edition). I can't log into the self-hosted env but it's community v18.0.
  • My vps is hosted in Hetzner and I'm using a paas called easypanel.io that essentially uses docker and has lots of 1-click-deploy templates, odoo is one of these templates.
  • I'm guessing there are some steps that I might've missed and that's why I can't login with the same credentials I had on Odoo online. The db restore worked smoothly and Odoo's setup seems OK because the website seems to work OK.
  • When restoring, I tried both the 'this db is a copy' and 'this db was moved' and both behaved the same.


I wish I could attach some images, but with my new account, it's not allowing me.

Thanks in advance.

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Tác giả

Thanks for the reply, I'm having a hard time accessing the pg database that this docker-based paas creates for Odoo. I'm looking through the setup and I can't find any file, port or url to access the pg db. I'll continue trying though.  

Câu trả lời hay nhất

Default Administrator Access:

  • Upon installing Odoo, a default administrator account is typically created.
  • The default login is usually:
    • Username: admin
    • Password: Set during installation or specified in the odoo.conf file under the admin_passwd parameter.

Creating New Users:

  • Navigate to Settings → Users & Companies → Users.
  • Click on Create to add a new user.
  • Assign appropriate access rights and set a password.​

Resetting Passwords via PostgreSQL:

  • If you've forgotten the administrator password, you can reset it directly in the database.

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