Hello,

I have a db in Odoo online, I downloaded and restored the backup successfully onto a self-hosted Odoo community, but when I try log in, the credentials are not working. The credentials are indeed 100% the same between these 2 environments. I set the master password to be the same as the user password, just in case. Why can't I log into the self-hosted Odoo if the credentials are the same as Odoo online? PLEASE HELP.

I tried the 'reset password' from the login page, but I never get any emails in my inbox/spam. In odoo online I was using the default outgoing email server (eg domain.odoo.com). I can create a new account, but it's no admin, it only sees basic stuff like 'subscriptions' or 'profile' pages.

For further reference:

• Odoo online is 18.0+e(enterprise edition). I can't log into the self-hosted env but it's community v18.0.
• My vps is hosted in Hetzner and I'm using a paas called easypanel.io that essentially uses docker and has lots of 1-click-deploy templates, odoo is one of these templates.
• I'm guessing there are some steps that I might've missed and that's why I can't login with the same credentials I had on Odoo online. The db restore worked smoothly and Odoo's setup seems OK because the website seems to work OK.
• When restoring, I tried both the 'this db is a copy' and 'this db was moved' and both behaved the same.

I wish I could attach some images, but with my new account, it's not allowing me.

Thanks in advance.