I configured the help desk module to create a ticket when an email arrived, but tickets are being created with emails from 2 years ago and at the same time it is sending notification emails for old cases.

I already removed the outgoing email configuration but I want to know how I can make the helpdesk module only take emails from a certain date onwards (for example, from a month ago)

If anyone has had this happen or knows how to solve this, could you help me?