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I configured the help desk module to create a ticket when an email arrived, but tickets are being created with emails from 2 years ago and at the same time it is sending notification emails for old cases.
I already removed the outgoing email configuration but I want to know how I can make the helpdesk module only take emails from a certain date onwards (for example, from a month ago)
If anyone has had this happen or knows how to solve this, could you help me?
Hello Kevin,
For this one do one thing.
For the first time nothing map to create record based on incoming mail server or never use the incoming mail server with any helpdesk email alias.
After this one need to fetch incoming mail. if the process successfully done. After that MAP the record create based on your incoming mail server or other actions.
Thanks.
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Helpdesk > Moving tickets between teams
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