Bỏ qua để đến Nội dung
Menu
Câu hỏi này đã bị gắn cờ
1 Trả lời
1645 Lượt xem

Our use case if that many customers use a very generalized e-mail address such as info@... or office@... to contact our company, rather than using a specialized one like problems@...or technical-questions@

So when the general customer support team gets a ticket, that actually needs the attention of a more specialized department, we would need to move the ticket across teams.

How is this possible?

Ảnh đại diện
Huỷ bỏ
Tác giả Câu trả lời hay nhất

A colleague told me that when setting up Helpdesk, you can set up a primary e-mail address for unassigned tickets (e.g. office@...) and then assign the incomming tickets to the relevant helpdesk team


But I don't find where in the settings to enter the general e-mail address. I only see where to add teams and there specialized e-mail addresses. Can anyone help me, please?

Ảnh đại diện
Huỷ bỏ
Bài viết liên quan Trả lời Lượt xem Hoạt động
1
thg 8 25
287
0
thg 3 25
1660
0
thg 10 24
1591
1
thg 9 24
1707
1
thg 8 24
1846