Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Our use case if that many customers use a very generalized e-mail address such as info@... or office@... to contact our company, rather than using a specialized one like problems@...or technical-questions@
So when the general customer support team gets a ticket, that actually needs the attention of a more specialized department, we would need to move the ticket across teams.
How is this possible?
A colleague told me that when setting up Helpdesk, you can set up a primary e-mail address for unassigned tickets (e.g. office@...) and then assign the incomming tickets to the relevant helpdesk team
But I don't find where in the settings to enter the general e-mail address. I only see where to add teams and there specialized e-mail addresses. Can anyone help me, please?
أنشئ حساباً اليوم لتستمتع بالخصائص الحصرية، وتفاعل مع مجتمعنا الرائع!
تسجيل| المنشورات ذات الصلة | الردود | أدوات العرض | النشاط | |
|---|---|---|---|---|
|
1
أغسطس 25
|
281 | ||
|
0
مارس 25
|
1654 | ||
|
0
أكتوبر 24
|
1585 | ||
|
1
سبتمبر 24
|
1702 | ||
|
1
أغسطس 24
|
1821 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
