Failed emails from customers

Question

Hello
All reply mails from my customers failed in odoo. I can see them in *Technical>E-mails.*

The error message :
Échec d'envoi de l'e-mail
Échec de l'envoi de l'e-mail via le serveur SMTP 'None'.
SMTPDataError: (550, b'5.7.1 Sender mismatch')

I created all alias email in my provider and set them in outgoing/incoming server.
Might be something i forgot.

Thank you

Accurate | www.accurates.com.sa · Answer

Hi,
The error message indicates that you tried sending an email from an unverified email address.
Investigating the outgoing email server configuration or the default /FROM/ address of your
database is a good starting point to troubleshoot the issue, and verify that you whitelisted the
email address.
For a comprehensive visual guide on configuring email servers in Odoo 18, you can refer to the following video:

Regards,
Jishna
Accurates [1]

[1] https://accurates.com.sa/

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