Dear Sylwia,

Could you solve this problem? I also have to make the configuration so that the button takes the language of the client and until now I have not been able to do it.

Best regards,

Joel

Hello Matthias, 

thank you for your answer. Unfortunately, that's not exactly what I meant. The template I'm talking about is not in the template list in the settings, so cannot edit it there.

What I mean is how can I change the button and the text that is sent always when I'm sending an email through Odoo Helpdesk?

Here's what I'm trying to edit:

Do you know how I can do that?

best regards, 

Sylwia

Dear Sylwia,

have you checked the language setup in den 'Advanced Settings' tab in the E-Mail template? You need to activate Developer Mode for this.

There should be a setting like this '

 So it would take the respective language of the contact and the user language as fallback option. You can try to change the behaviour there.

Thanks,

Matt