Change translation of the texts automatically added to email templates

Question

Every time I write an email from Odoo Helpdesk (answer my customer), there's this email template that I cannot edit. It adds a button "View Helpdesk Ticket" at the top of the message and a note which says from which domain it was sent.
Right now, it looks like the translation of those texts is taken from the language the user has set in their Odoo. But is it possible to change it so it takes the translation of the language that is set on the customer?
Sometimes it happens that people from my Hel

Joel · Answer

Dear Sylwia,
Could you solve this problem? I also have to make the configuration so that the button takes the language of the client and until now I have not been able to do it.
Best regards,

Joel

Sylwia Nooitgedagt · Answer

Hello Matthias,
thank you for your answer. Unfortunately, that's not exactly what I meant. The template I'm talking about is not in the template list in the settings, so cannot edit it there.
What I mean is how can I change the button and the text that is sent always when I'm sending an email through Odoo Helpdesk?
Here's what I'm trying to edit:

Do you know how I can do that?

best regards,
Sylwia

Matthias Kranz · Answer

Dear Sylwia,

have you checked the language setup in den 'Advanced Settings' tab in the E-Mail template? You need to activate Developer Mode for this.
There should be a setting like this '

${object.partner_id.lang or object.user_id.lang or user.lang}    So it would take the respective language of the contact and the user language as fallback option. You can try to change the behaviour there.

Thanks,
Matt

Related Posts	Replies	Zobrazenia
Delayed auto-reply from Helpdesk email template Helpdesk	0 apr 24	3209
Helpdesk does not receive the first email as a ticket, only the responses. email Helpdesk	2 apr 25	3138
Shopify - 0doo messaging set up. email Helpdesk	0 júl 23	3256

This question has been flagged

Enjoying the discussion? Don't just read, join in!