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    Home └Helpdesk └Helpdesk Overview

    Helpdesk

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    • Overview
      • Helpdesk Overview 60 xp
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        • Quiz
      • Service Level Agreements (SLAs) 40 xp
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      • Receiving Tickets 60 xp
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      • Customer Ratings 60 xp
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      • After-Sales Features 60 xp
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    Helpdesk Overview

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    In this video, learn how to create a Helpdesk Team and edit its Stages.

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    1. How do you create a new Helpdesk Team?
    Go to Overview > Create. Go to Configuration > Helpdesk Teams > Create. Go to Overview > Select a Helpdesk Team > Create. Go to Configuration > Types > Create.
    2. How can I set up an automated email to go out once a ticket’s stage changes?
    None of the above. Under Configuration>Stages>Edit>Email Template. On the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template. Under Configuration>Stages>Edit>Email Template and on the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template. Under Configuration>Ticket Type>Create.
    3. How can you share a Stage between multiple Helpdesk Teams?
    Go to Configuration > Stages > Edit > Type the teams’ names in the “Helpdesk Teams” field. Go to Configuration > Helpdesk Teams > Edit > Type the Stage’s name in the “Stages” field. Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > Type the teams’ names in the “Helpdesk Teams” field. Both A & C are correct.
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