Helpdesk Overview
80 XPIn this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.
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1.
Which ticket assignment method gives tickets to the user with the least amount of open tickets?
2.
How can I set up an automated email to go out once a ticket’s stage changes?
Under Configuration>Stages>Edit>Email Template.
On the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template.
Under Configuration>Stages>Edit>Email Template and on the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template.
Under Configuration>Ticket Type>Create.
None of the above.
3.
How can I see a list view of my High Priority tickets?
By clicking on the High Priority section under "My Tickets" on the main dashboard.
By clicking on the High Priority section under "My Performance" on the main dashboard.
By going to Tickets>My Tickets and Adding a Custom Filter>Priority is High Priority.
By clicking on the High Priority section under "My Tickets" on the main dashboard and by going to Tickets>My Tickets and Adding a Custom Filter>Priority is High Priority.
None of the above.
