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Overview
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Helpdesk Overview60 xp
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- Questionário
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Service Level Agreements (SLAs)40 xp
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- Questionário
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Receiving Tickets60 xp
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- Questionário
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Customer Ratings60 xp
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- Questionário
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After-Sales Features60 xp
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Live Chat60 xp
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Helpdesk Overview
60 XPIn this video, learn how to create a Helpdesk Team and edit its Stages.
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1.
How do you create a new Helpdesk Team?
2.
How can I set up an automated email to go out once a ticket’s stage changes?
None of the above.
Under Configuration>Stages>Edit>Email Template.
On the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template.
Under Configuration>Stages>Edit>Email Template and on the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template.
Under Configuration>Ticket Type>Create.
3.
How can you share a Stage between multiple Helpdesk Teams?
Go to Configuration > Stages > Edit > Type the teams’ names in the “Helpdesk Teams” field.
Go to Configuration > Helpdesk Teams > Edit > Type the Stage’s name in the “Stages” field.
Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > Type the teams’ names in the “Helpdesk Teams” field.
Both A & C are correct.
