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Home └Helpdesk └Live Chat: Chat Bot

Helpdesk

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Course content
  • Overview
    • Helpdesk Overview 60 xp
      • Quiz
    • Helpdesk Teams 60 xp
      • Quiz
    • Website & Email Tickets 40 xp
      • Quiz
    • Service Level Agreements (SLAs) 40 xp
      • Quiz
    • Helpdesk Stages 40 xp
      • Quiz
    • Helpdesk Tickets 40 xp
      • Quiz
    • Channels: How to Receive Tickets 40 xp
      • Quiz
  • Live Chat
    • Live Chat: Setup 60 xp
      • Quiz
    • Live Chat: Chat Bot 60 xp
      • Quiz
    • Live Chat: Participate 40 xp
      • Quiz
    • Live Chat: From Chatbot to SO 40 xp
      • Quiz
    • Live Chat: Track Visitor Activity 40 xp
      • Quiz
  • Advanced
    • Customer Ratings 60 xp
      • Quiz
    • After-Sales Features 60 xp
      • Quiz
    • Track & Bill Time 60 xp
      • Quiz
    • Helpdesk Reporting 40 xp
      • Quiz
    • Help Center 60 xp
      • Quiz
    • Help Center - elearning 60 xp
      • Quiz
    • Help Center - Forums 60 xp
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    • Help Center - Knowledge 60 xp
      • Quiz

Live Chat: Chat Bot

60 XP
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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides.

In this video, meet the new Odoo chatbot, and learn how to add one to your website.


Other lessons related to this video:

28.a Helpdesk Team-Set-Up

28.b Channels: How to Receive Tickets

28.e Live Chat: Basics


Need more information about Odoo apps? 
https://www.odoo.com/documentation/user 

Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. Which of the following is NOT an available Step Type?
Text. Forward to Operator. Create a Sale Order. Free Input.
2. When a Chatbot creates a ticket, where is the conversation stored?
As a log note on the ticket. In the description field of the ticket. Conversations are not stored once a ticket has been created. In the 'Extra Info' field of the ticket
3. Where do you add a Chatbot to a webpage?
Live Chat > Channels > Channel Rules > Chatbot. Live Chat > Configuration > Chatbots. Live Chat > Channels > Website. Website > Configuration >Chatbots
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2. The operator answers within a few minutes.

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