What personal information do we collect?
We never store credit card information, and always rely on trusted third-party PCI/DSS-compliant services such as Paypal, Stripe or Ingenico Payment Services for credit card processing, including for recurring payment processing.
Browser data: When you visit our website and access our online services, we may detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Customer data: When you subscribe to an Odoo Online service and create your own Odoo database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. This may include, for example: your list of contacts and customers, your messages, pictures, videos, etc. ODOO only ever collects this information on your behalf, and you always retain ownership and control on this data.
How do we use this information?
In addition, if you have expressed interest in using Odoo or otherwise asked to be contacted by an Odoo service provider, we may transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the sole purpose of contacting you to offer their local assistance and services.
Browser data: this automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with PID when required by law or in case of violation of our Acceptable Use Policy.
Accessing, Updating or Deleting Your Personal Information
If you wish to have your personal account and personal information deleted on Odoo.com, you can contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except for the specific information we are required to keep for legal reasons (for example, customer details as printed on our own invoices).
Please note that as part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after deleting your personal information, it may not be immediately deleted on our servers, and may not be deleted from our backups. It will however be made inaccessible except for recovery purposes, and will ultimately be permanently deleted.
We also use third-party services such as Google Analytics, who may set and use their own cookies to identify visitors and provide their own contextual services.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information.
We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties, prospects, etc.
Last edited on: 2017-09-11