Try to upgrade the module and check

I tried this already, also tried upgrading base

Are you telling about the shop menu ?

Please be more specific, are you missing the "product" menu as written in the title of your question or the "Customize" menu as written in the body of your message? Please edit the title or the text accordingly. And you may also provide a screenshot in order to grasp what you could mean.

Hi, I was unable to edit the original post (403 forbidden).

See the following images between live and a snapshot of the same product page:

Live: http://i.imgur.com/FdraQKE.png

snapshot: http://i.imgur.com/FdraQKE.png

The age difference in between is less than a week, with no new modules installed, and no configuration changes (that I can tell).I appreciate any assistance.

Sorry here is the correct snapshot image http://i.imgur.com/W7OARaF.png

Hi, please install the module Ecommerce(technical name :- website_sale) to see all these options

It is installed; I have also tried upgrading it. and upgrading base.