Bỏ qua để đến Nội dung
Menu
Câu hỏi này đã bị gắn cờ

Hi everyone, 

We are trying to use Odoo Helpdesk in V14, but the emails are being received incorrectly.

We use G Suite and have one parent alias, and other aliases created from different group types such as sales@domainname.... support@domainname....


The problem we are having is that our HelpDesk is configured to received emails from support@domainname, (one of our group aliases) , but the emails are coming directly from our parent alias. We have configured HelpDesk settings in the backend to receive emails specifically from support@domainame but still we're recieving the wrong email types.


Our incoming email server is configured for the parent alias we have, but each time I try to create a separate incoming mail server for support@domainname, I get a 'failed to lookup' message.


Does anyone have any advice?

Ảnh đại diện
Huỷ bỏ
Bài viết liên quan Trả lời Lượt xem Hoạt động
0
thg 10 21
2813
2
thg 11 24
2159
0
thg 11 21
1820
2
thg 11 15
4508
3
thg 9 15
6808