Send messages in sales orders from contact instead of sales person

Question

When replying to clients we now reply in name of the sales person instead of the user that is replying. Can e change this somewhere? We are using the SaaS version of Odoo and have Odoo Studio.

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
To make emails sent from Sales Orders appear as
if they are from the assigned salesperson instead of the current user,
go to Settings > Technical > Email > Templates (with Developer
Mode enabled), find the template named "Sales Order: Send by Email," and
open it for editing. In the "From" field, replace the existing value
with: {{object.user_id.email}}

Hope it helps

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