When replying to clients we now reply in name of the sales person instead of the user that is replying. Can e change this somewhere? We are using the SaaS version of Odoo and have Odoo Studio.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
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Hi,
To make emails sent from Sales Orders appear as if they are from the assigned salesperson instead of the current user, go to Settings > Technical > Email > Templates (with Developer Mode enabled), find the template named "Sales Order: Send by Email," and open it for editing. In the "From" field, replace the existing value with: {{object.user_id.email}}
Hope it helps
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