Hi,

Please refer to the link:

https://www.odoo.com/documentation/18.0/applications/services/helpdesk/overview/ratings.html#set-a-ratings-request-email-template-on-a-stage

Hope it helps

Step-by-Step Automation Setup in Odoo

1. Create an Email Template

Go to:

Settings > Technical > Email > Templates

• Create a new template.
• Set model = Sales Order or Website Order.
• Design your review request email content.

2. Automated Action Setup

Go to:

Settings > Technical > Automation > Automated Actions

• Model: Sales Order
• Trigger: On Time Condition
• Filter Domain: state = 'sale' and date_order <= (today - X days)
• Action To Do: Send Email
• Template: Select your custom review email

This ensures emails go out X days after the sale is confirmed.

3. Use Scheduled Actions for More Flexibility

If you're using custom logic (e.g., only send emails for certain products/customers), create a custom Python function and attach it to a scheduled action.