Hello, i have encountered this issue while opening helpdesk Module.
I actually just install the apps and start browsing around.
Traceback (most recent call last):
File "/opt/odoo/odoo/addons/base/models/ir_http.py", line 237, in _dispatch
result = request.dispatch()
File "/opt/odoo/odoo/http.py", line 687, in dispatch
result = self._call_function(**self.params)
File "/opt/odoo/odoo/http.py", line 359, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/opt/odoo/odoo/service/model.py", line 94, in wrapper
return f(dbname, *args, **kwargs)
File "/opt/odoo/odoo/http.py", line 348, in checked_call
result = self.endpoint(*a, **kw)
File "/opt/odoo/odoo/http.py", line 916, in __call__
return self.method(*args, **kw)
File "/opt/odoo/odoo/http.py", line 535, in response_wrap
response = f(*args, **kw)
File "/opt/odoo/addons/web/controllers/main.py", line 1347, in call_kw
return self._call_kw(model, method, args, kwargs)
File "/opt/odoo/addons/web/controllers/main.py", line 1339, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/opt/odoo/odoo/api.py", line 460, in call_kw
result = _call_kw_model(method, model, args, kwargs)
File "/opt/odoo/odoo/api.py", line 433, in _call_kw_model
result = method(recs, *args, **kwargs)
File "/opt/odoo/odoo/models.py", line 1629, in load_views
result['fields_views'] = {
File "/opt/odoo/odoo/models.py", line 1630, in
v_type: self.fields_view_get(v_id, v_type if v_type != 'list' else 'tree',
File "/opt/odoo/addons/web/models/models.py", line 249, in fields_view_get
r = super().fields_view_get(view_id, view_type, toolbar, submenu)
File "/opt/odoo/odoo/models.py", line 1720, in fields_view_get
xarch, xfields = view.postprocess_and_fields(etree.fromstring(result['arch']), model=self._name)
File "/opt/odoo/odoo/addons/base/models/ir_ui_view.py", line 1020, in postprocess_and_fields
name_manager = self._postprocess_view(node, model or self.model)
File "/opt/odoo/odoo/addons/base/models/ir_ui_view.py", line 1067, in _postprocess_view
transfer_node_to_modifiers(node, node_info['modifiers'], self._context)
File "/opt/odoo/odoo/addons/base/models/ir_ui_view.py", line 88, in transfer_node_to_modifiers
modifiers.update(ast.literal_eval(attrs))
File "/usr/lib/python3.8/ast.py", line 59, in literal_eval
node_or_string = parse(node_or_string, mode='eval')
File "/usr/lib/python3.8/ast.py", line 47, in parse
return compile(source, filename, mode, flags,
Exception
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/opt/odoo/odoo/http.py", line 643, in _handle_exception
return super(JsonRequest, self)._handle_exception(exception)
File "/opt/odoo/odoo/http.py", line 301, in _handle_exception
raise exception.with_traceback(None) from new_cause
File "", line 1
{'invisible': ['|', ('rating_percentage_satisfaction', '
^
SyntaxError: EOL while scanning string literal
Hello again,
I attempted to uninstall the apps and re-install again, but another issue has appeared
(2) I uninstalled the helpdesk module and try to install again, but unable to install the module and encountered this issue:
Traceback (most recent call last):
File "/opt/odoo/odoo/tools/convert.py", line 680, in _tag_root
f(rec)
File "/opt/odoo/odoo/tools/convert.py", line 333, in _tag_function
_eval_xml(self, rec, env)
File "/opt/odoo/odoo/tools/convert.py", line 204, in _eval_xml
return odoo.api.call_kw(model, method_name, args, kwargs)
File "/opt/odoo/odoo/api.py", line 464, in call_kw
result = _call_kw_multi(method, model, args, kwargs)
File "/opt/odoo/odoo/api.py", line 451, in _call_kw_multi
result = method(recs, *args, **kwargs)
File "/opt/odoo/enterprise/data_merge/models/ir_model.py", line 67, in action_merge_contextual_enable
self.env['ir.model.data'].create({
File "<decorator-gen-67>", line 2, in create
File "/opt/odoo/odoo/api.py", line 412, in _model_create_multi
return create(self, [arg])
File "/opt/odoo/odoo/addons/base/models/ir_fields.py", line 613, in create
recs = super().create(vals_list)
File "<decorator-gen-13>", line 2, in create
File "/opt/odoo/odoo/api.py", line 413, in _model_create_multi
return create(self, arg)
File "/opt/odoo/odoo/models.py", line 4070, in create
records = self._create(data_list)
File "/opt/odoo/odoo/models.py", line 4168, in _create
cr.execute(query, params)
File "<decorator-gen-3>", line 2, in execute
File "/opt/odoo/odoo/sql_db.py", line 90, in check
return f(self, *args, **kwargs)
File "/opt/odoo/odoo/sql_db.py", line 313, in execute
res = self._obj.execute(query, params)
psycopg2.errors.UniqueViolation: duplicate key value violates unique constraint "ir_model_data_module_name_uniq_index"
DETAIL: Key (module, name)=(data_merge, merge_action_helpdesk_ticket) already exists.
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/opt/odoo/odoo/addons/base/models/ir_http.py", line 237, in _dispatch
result = request.dispatch()
File "/opt/odoo/odoo/http.py", line 687, in dispatch
result = self._call_function(**self.params)
File "/opt/odoo/odoo/http.py", line 359, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/opt/odoo/odoo/service/model.py", line 94, in wrapper
return f(dbname, *args, **kwargs)
File "/opt/odoo/odoo/http.py", line 348, in checked_call
result = self.endpoint(*a, **kw)
File "/opt/odoo/odoo/http.py", line 916, in __call__
return self.method(*args, **kw)
File "/opt/odoo/odoo/http.py", line 535, in response_wrap
response = f(*args, **kw)
File "/opt/odoo/addons/web/controllers/main.py", line 1351, in call_button
action = self._call_kw(model, method, args, kwargs)
File "/opt/odoo/addons/web/controllers/main.py", line 1339, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/opt/odoo/odoo/api.py", line 464, in call_kw
result = _call_kw_multi(method, model, args, kwargs)
File "/opt/odoo/odoo/api.py", line 451, in _call_kw_multi
result = method(recs, *args, **kwargs)
File "<decorator-gen-74>", line 2, in button_immediate_install
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 74, in check_and_log
return method(self, *args, **kwargs)
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 483, in button_immediate_install
return self._button_immediate_function(type(self).button_install)
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 600, in _button_immediate_function
registry = modules.registry.Registry.new(self._cr.dbname, update_module=True)
File "/opt/odoo/odoo/modules/registry.py", line 87, in new
odoo.modules.load_modules(registry, force_demo, status, update_module)
File "/opt/odoo/odoo/modules/loading.py", line 474, in load_modules
processed_modules += load_marked_modules(cr, graph,
File "/opt/odoo/odoo/modules/loading.py", line 363, in load_marked_modules
loaded, processed = load_module_graph(
File "/opt/odoo/odoo/modules/loading.py", line 222, in load_module_graph
load_data(cr, idref, mode, kind='data', package=package)
File "/opt/odoo/odoo/modules/loading.py", line 69, in load_data
tools.convert_file(cr, package.name, filename, idref, mode, noupdate, kind)
File "/opt/odoo/odoo/tools/convert.py", line 745, in convert_file
convert_xml_import(cr, module, fp, idref, mode, noupdate)
File "/opt/odoo/odoo/tools/convert.py", line 811, in convert_xml_import
obj.parse(doc.getroot())
File "/opt/odoo/odoo/tools/convert.py", line 731, in parse
self._tag_root(de)
File "/opt/odoo/odoo/tools/convert.py", line 680, in _tag_root
f(rec)
File "/opt/odoo/odoo/tools/convert.py", line 693, in _tag_root
raise ParseError('while parsing %s:%s, somewhere inside\n%s' % (
Exception
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/opt/odoo/odoo/http.py", line 643, in _handle_exception
return super(JsonRequest, self)._handle_exception(exception)
File "/opt/odoo/odoo/http.py", line 301, in _handle_exception
raise exception.with_traceback(None) from new_cause
odoo.tools.convert.ParseError: while parsing /opt/odoo/enterprise/data_merge_helpdesk/data/ir_model_data.xml:5, somewhere inside
<function model="ir.model" name="action_merge_contextual_enable" eval="[[ref('helpdesk.model_helpdesk_ticket'), ref('helpdesk.model_helpdesk_tag')]]"/>
Looks like your demo data is creating issue, try installing helpdesk without demo data
Hello, No, it's installed without the demo data.