Single Helpdesk module with multiple databases

Question

Hi,
I understand that the first module is free for life, but I would like to know if can I have multiple databases for a single module. How does the licensing work?
Like I want different databases for each department, the example I have 4 departments that will use the helpdesk system, and I want them to be separate like X Department should not see Y Department tickets, that's the reason I am thinking about creating different databases. Without going into customization and easy installation witho

Jaideep · Accepted Answer

Yes, you can have multiple databases which are free for helpdesk app
However, in your case you should consider using helpdesk teams. While you have the ability to define separate stages, SLA, email alias etc you can also limit the visibility of tickets between departments by assigning team members

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